Job Description

About the role:

Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people?

Then you are the person we are looking for to join our team to support LATITUDE Remote Monitoring.

We are currently looking to reinforce our international team which provides support on LATITUDE Remote Monitoring, a system which allows patients implanted with a cardiac device to be monitored remotely by their physician.

Your responsibilities will include:

Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).
Provide remote support to patients while set-up and troubleshooting of their remote monitoring system
Educate, support and train customers and patients through phone consultation and written correspondence.
Support optimization of clinic workflows, analyzing processes and making recommendations for remote management.
Document and evaluate customer inquiries, comments and concerns.
Achieve and maintain proficiency for LATITUDE.
Create relevant training document

What we are looking in you

Languages: Professionally fluent in English, Finnish and Swedish. Knowledge of Norwegian, Danish, German or Dutch is a plus.
Quality System Requirements: In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
Knowledge: Entry level professional.
Problem Solving: Applies professional concepts and company policies and procedures, analyses data or situations, and exercises judgment to recommend solutions to solve problems. Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.
Planning and Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager. Is punctual and accurate.
Decision Making: Receives general supervision. Makes recommendations which may be reviewed by manager. May seek guidance in resolving problems.
Business Relationships: Begins establishing and cultivating internal business relationships to facilitate completion of tasks. Uses discretion, diplomacy and tact in interactions. Is reliable and service-oriented. Has team player attitude
Project Management: Linear thinking, organized, pragmatical, and meets expectations on deliverables and deadlines

What we can offer to you

Join one of the leading players of the Medical Device Industry, full of career development opportunities!
Possibility to make a direct impact on patients’ life
Working in an international, fast growing and innovative environment