IT Intern, Desktop Support
Posted on: 11 Jul 2021
San Francisco, CA
Job Description
Position Summary:
The Desktop Support Intern position relies on the use of predefined issue resolution techniques, procedures and sequential routines to handle and resolve issues. May use or have access to a knowledge base system or equivalent pre-established and defined guidelines as a resource in determining the appropriate method of resolving end user's computer issues. We support the IPG Corporate office adhering to solid desktop software and computer hardware standards. As a result, the analyst is expected to perform in a most professional manner.
Essential Functions:
Provide day-to-day problem resolution related to desktop workstations printer, peripheral and network issues that cannot be resolved by the Enterprise Service Desk (ESD).
Installs software and/or hardware peripherals, apply security patches and anti-virus updates
Troubleshoots problems by applying established techniques, procedures and specific standards set by Engineering and FSO Team
Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer trouble shooting and configuration
Support end users remotely by responding email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Performs related duties as assigned or requested.
Experience, Knowledge, Skills and Abilities:
The position holder should have a working knowledge of Mac OS X, Windows 10 and MS Office. software and hardware equipment, as well as the ability to analyze and solve routine and semi-routine computer problems.
Experience in troubleshooting hardware, software, network and remote access problems is desirable.
Person must be working toward obtaining a bachelor's degree
Previous help desk or desktop experience a plus
Interpublic Group
New York, New York
Interpublic group is a global provider of marketing solutions. Through our 54,000 employees in all major world markets, our companies specialize in consumer advertising, digital marketing, communications planning and media buying, public relations and specialty marketing.
IPG agencies create customized marketing programs for many of the world's largest companies through our comprehensive global services. The work our agencies produce helps clients build brands, increase sales of their products and services and gain market share.
The work we provide clients is specific to their unique needs. Our solutions vary from project-based activity involving one agency to long-term, fully integrated campaigns created by multiple IPG agencies working together. With offices in over 100 countries, we can operate in a single region, or deliver globally integrated programs.
The role of our holding company is to provide resources and support to ensure that our agencies can best meet clients’ needs. Based in New York City, our holding company sets company-wide financial objectives and corporate strategy, establishes financial management and operational controls, guides personnel policy, directs collaborative inter-agency programs, conducts investor relations, provides enterprise risk management and oversees mergers and acquisitions. In addition, we provide limited centralized functional services that offer our companies operational efficiencies, including accounting and finance, executive compensation management and recruitment assistance, employee benefits, marketing information retrieval and analysis, internal audit, legal services, real estate expertise and travel services.
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IndustryMarketing
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No. of Employees54,000
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Website
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Jobs Posted120
