Job Description

Description

D.R. Horton, Inc. is currently looking for a Customer Service Technician. The right candidate's primary goal is to maintain a high level of customer satisfaction of homeowners.  This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs.  The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Evaluates homeowner repair issues to determine if they are warrantable items

• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at www.drhorton.com for more information.

Qualifications

Required Qualifications

High School Diploma or GED

3 or more years related experience; including carpentry work, drywall, texture repair and painting
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
Proficiency with MS Office and email
Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear.  Ability to lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock.  The noise level is generally loud

Preferred Qualifications

Prior customer service experience
Experience with minor electrical, plumbing and HVAC repair work
Ability to work independently and be productive without supervision