Client Services Supervisor
Posted on: 1 Jul 2021
Phoenix, AZ
Job Description
JOB SUMMARY
Responsible for supervising and coordinating the daily activities of client services personnel in an office(s). Reviews work product to ensure compliance with corporate branding standards and adherence to policy. Provides guidance and training to team members.
Characteristics of Position:
Geography: LMA (Local Market Area)
Responsibility: Department and/or Office
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees the general administrative tasks of a local team to ensure deliverables are complete and resources are deployed where needed. Resolves customer complaints or answers customers' questions regarding policies and procedures.
Reviews and approves listings and property budgets; ensures compliance with internal guidelines and policies; escalates approval(s) when necessary. May authorize expenses related to property listings. Conducts monthly review of property listings to ensure appropriate actions are taken at each stage of a listing (active, inactive, closed).
Attends marketing calls/meetings; follows up with other department teams to ensure awareness and understanding of changes that may impact how services are provided to sales/client facing professionals.
Coordinates and/or provide back-up support to the team during absences, attrition and/or heavy work overflow periods. May monitor team's PTO, approves time off requests, approves time cards. Trains new staff personnel.
Ensures FCG, Mapping and Project budget forms are accurate and submitted within deadline frame.
Assists management with implementation of training program for employees.
Other duties as needed.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year college required. Bachelor's Degree (BA/BS) from four-year college or university preferred. Minimum five years related experience providing administrative support to client facing/sales professionals. Minimum 3 years related experience within the Real Estate industry.
Previous Supervisory experience preferred.
CBRE
Los Angeles, CA
CBRE Group, Inc. operates as a commercial real estate services and investment company worldwide. It operates through Americas; Europe, Middle East and Africa; Asia Pacific; Global Investment Management; and Development Services segments. The company offers strategic advice and execution to owners, investors, and occupiers of real estate in connection with leasing; integrated property sales, and mortgage and structured financing services under the CBRE Capital Markets brand; and valuation services that include market value appraisals, litigation support, discounted cash flow analyses, and feasibility studies, as well as consulting services, such as property condition reports, hotel advisory, and environmental consulting.
It also provides facilities management, project management, transaction management, and strategic consulting services to occupiers of real estate; and property management services comprising construction management, marketing, building engineering, accounting, and financial services for owners of and investors in office, industrial, and retail properties. In addition, the company provides investment management services under the CBRE Global Investors brand to pension funds, insurance companies, sovereign wealth funds, foundations, endowments, and other institutional investors; and development services under the Trammell Crow Company brand name primarily to users of and investors in commercial real estate. CBRE Group, Inc. was founded in 1906 and is headquartered in Los Angeles, California.
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IndustryReal Estate Services
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No. of Employees90,000
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Website
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Jobs Posted3709
