Job Description

Job Summary

Responsible for the overall management of the Credit & Collections department, which includes developing and improving the operational goals of the department. Manages teams of representatives who are responsible for credit, collection, fraud, and/or vendor operations. Handles hiring, training, and development of staff. Responsible for coaching, inspiring, motivating, guiding, and developing a team. Regularly directs the work of at least two or more full-time employees or their equivalent.

Job Description

Core Responsibilities

Reviews collection reports to ascertain the effectiveness of collections tactics and strategies.
Develops and implements performance metrics for all functions. 
Acts as direct contact with vendors, and collection agencies to manage the overall business relationship.
Develops, evaluates, and implements performance metrics for functions supervised.
Measures and analyzes actual performance and implements changes to improve team performance.
Provides training and education to Supervisors, exempt, and non-exempt employees on metrics and tools to improve financial performance. 
Promotes positive employee relations by fostering a team environment of open communication, approachability and fair and consistent treatment of all employees within a workforce dedicated to diversity and advocacy of the company.
Acts as change management liaison and change lead in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees.
Works cross-functionally with other areas to ensure consistent business operations and vendor processes.
Prepares activity reports, financial forecasts, and reports required by regulatory agencies. 
Evaluates the effectiveness of current collection and fraud policies and procedures. 
Reviews analysis of activities, costs, and operations; forecasts data to determine department or division progress toward stated goals and objectives. 
Plans and organizes workflow strategy for non-pay and collection procedures. 
Monitors and develops projects and action plans. 
Oversees invoicing from vendor ensuring timely payments and resolution of field issues. 
Consistent exercise of independent judgment and discretion in matters of significance. 
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. 
Other duties and responsibilities as assigned. 

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years