Customer Service Test Center Administrator (Part Time)
Posted on: 21 Jun 2021
East Syracuse, NY
Job Description
Job Overview:
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.? These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.?
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.????????
Required Conduct:?
Ensure every candidate receives a fair test
Represent Prometric's vision, mission and values?
Ensure your test center provides a best-in-class and comfortable testing experience?
Permit only eligible candidates?
Safeguard the test center from misconduct?
Responsibilities:
Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees and verify identification
Register and prepare candidate scorecards
If applicable, digitally scan and record candidate fingerprint identification?
Continuously monitor candidates as they complete exams
Resolve or report candidate issues with urgency??
Secure all computer software in the test center at all times
Reboot computer servers and reset passwords as necessary
Report any occurrences outside company guidelines to corporate management
Ability to be flexible with scheduling based on Prometric capacity requirements?
Required Experience:
High School Diploma required, college experience a plus
One to two years customer service-related experience required
Ability to communicate with candidates effectively and with professionalism and authority?
Ability to write detailed reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)?
Physical Requirements:
Capable of lifting up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to perform periodic?walk-throughs??? ?
Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
PROMETRIC
Baltimore, MD
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in more than 160 countries around the world. We have nearly three decades of experience working with clients of all sizes across a multitude of industry sectors to develop and deploy innovative test development and test administration solutions that address evolving market needs. As a result, we have the market expertise, organizational stability, and demonstrated capability to ensure the successful implementation, administration, and future growth of your testing program.
Expertise
At Prometric, we understand the vital role that assessment programs serve in enabling professional and academic advancement, supporting increased economic opportunity and mobility for qualified individuals, and protecting the health and safety of the communities in which we live and work. It is against this backdrop that we have worked over the years to develop and continually refine the expertise required to support these critical missions. By working collaboratively with subject matter experts and leading organizations to understand current organizational requirements as well as future market challenges, we have built a strong foundation of knowledge in such industry verticals as healthcare, financial services, information technology, professional services, and government licensing.
In an environment of constrained budgets and competing priorities, many organizations rely on their testing and assessment partner to bring functional and technical expertise to the table. Prometric has spent years hiring and developing our technical and professional staff to be able to provide the level of expertise required by these organizations. From test developers and psychometricians who assist our clients in building and maintaining test content, to business analysts, implementation managers, and center operations staff who administer exams to each test taker in a reliable and secure environment, to client success specialists and product managers who ensure the voice of the customer is incorporated into our product roadmaps, we provide you with a team of experts that are solely focused on the success of your program.
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IndustryBusiness Services
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No. of Employees1800+
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Website
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Jobs Posted174
