Western Union

Key Account Executive - Retail Banking

Posted on: 9 Jun 2021

San Jose, CA

Job Description

Are you passionate about delivering high levels of service to enterprise clients? Are you ready to work within a global organization with nearly 200 years of innovation in international consumer finance and payments? Join Western Union as a Key Account Executive.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

We’ll look to you to deliver an exceptional customer experience to current banking clients and play a key role in the acquisition of new banking clients. You will act as the face of Western Union, describing to new prospects our value proposition and services provided while creating an interest in our solid brand of nearly 200 years. To current clients, you will respond to their inquiries, provide an exceptional experience, and be adept at identifying future business opportunities.

For such an important role, you will have 3 or more years of banking-specific account management experience and will have experience prospecting new customers via referrals, Linkedin, and cold calling, etc. Approximately 70% of the commissions earned for this role will be derived from bringing on new customers, and the remaining 30% will be derived from managing/upselling current accounts. You will ideally have a bachelors degree, although this is not required. Travel is expected to be up to 40%, depending upon local COVID restrictions/client needs.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. Inclusion and diversity are fundamental to our culture and success.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

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Western Union

Rochester, NY

We are a global leader in cross-border, cross-currency money movement. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. In 2018, we completed more than 800 million transactions for our consumer and business clients. We continue to innovate, developing new ways to send money through digital, mobile, and retail channels, with an array of convenient pay-out options to meet business and consumer needs.

We are a business centered on the needs of our customers, and over the years, we’ve invested and innovated to provide consumers and businesses with even more choices – in products, in services, and in how and where they can access Western Union when moving money across borders. 

We move money for better, enabling individuals, families and friends to securely and seamlessly transfer money in the ways that are most convenient for them, whether that is walking into a retail location or using our Western Union website or app to move money in minutes.

Our customers use our services to send money to family members in nearly every part of the world, to provide support, recognize a special occasion, and enable entrepreneurship or education. 

As businesses have a growing need to move money around the globe and transact in different currencies, we’ve answered these needs with Western Union Business Solutions to help navigate the global economy, including solutions for International Payments, Risk Management, and Cash Management Solutions. We offer a wide range of industry-specific solutions that today help over 50,000 clients including financial institutions, educational institutions, NGOs, and small/medium sized businesses needing to make cross-border payments.

 

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