Job Description

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers – World Class Benefits (31 seconds)

Identify and manage existing and emerging risks that stem from business activities and the job role.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follow written risk and compliance policies and procedures for business activities.  
Meets or exceeds monthly performance goals to include production, quality compliance and member satisfaction.
Responsible for sending prior to close packages to title companies and attorneys to initiate closing collaboration. 
Confirms fees input by processor are accurate, makes necessary updates and prepares Closing Disclosure. 
Effectively collaborates with internal and external partners to obtain required acceptance of CD
Responsible for balancing and ordering the wire
Prepares and generates state specific final loan closing package in accordance with established investor guidelines and regulatory requirements.
Reviews all final signed closing documents for accuracy and completion.   Ensures all required documentation complies with state, federal, investor and regulatory guidelines. 
Responsible for completing the funding checklist, confirming loan meets required guidelines and procedures and then provides funding authorization to the closing agent.
Adheres to established Key Risk Indicators (KRI’s) and Key Performance Indicators (KPI’s)  
Proactively manages workload to meet member’s close date and preserve the member and closing agents’ experience. 
Serves as primary point of contact with closing agents to communicate status and address file specific questions. 
Collaborates with internal business partners to resolve loan level issues
Initiate outbound calls or emails to title companies to obtain all documents required for closing and funding
Provides continuous feedback on opportunities for process improvement and increased efficiency. 
Successful and timely completion of all compliance courses and mortgage product training and assessments, as required by the business.
Shares best practices with the team related to increasing efficiency and achieving quality targets.

Minimum Requirements:

High School Diploma or General Equivalency Diploma
2 or more years of mortgage closing related experience required
Proven working knowledge of TRID and RESPA regulations.
Detailed working knowledge of state specific closing requirements. 

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

Strong professional written and verbal communication skills.
Experience with direct communication with customers, members, or consumers.
Ability to collaborate and work in a team environment.
Strong time management and organizational skills.
Ability to multi-task and problem solve.
Detail oriented with a strong focus on quality.
Experience closing VA Loans.