Job Description

ABM (NYSEABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABMs comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title:Electrical Service Manager

Education:High School or GED

Career Level:Manager

Category:Operations

Job Type/ FLSA Status:Hourly

Travel Required:0 - 10

Shift Type:N/A

Job Description

Electrical Service ManagerMAJOR PURPOSE OF POSITION

Directly reports to the Operations Manager of ABM Electrical & Lighting Solutions. The primary objective for this critical role is to support customer relations, field productivity (dispatching) thru Alliance dispatching software, handle customer communications and prepare work orders for billing. The position will be responsible for driving and supporting the operational performance of the Electrical Service Field operations for the location(s) assigned within the ABM Electrical & Lighting Solutions organization. Position will require a high sensitivity to industry trends that will drive the need for business change and innovation. This responsibility includes being part of a team to ensure a high level of customer satisfaction (that work requests are handled with care, attention to detail, and that we communicate timely and accurately with our customers so that each experience with our organization is a positive one). Outstanding performance happens through complete and appropriate communication with an eye for detail and process. Essential to success of the position is the use of field service automation tools to ensure the most qualified resources with the closest proximity to a customer are dispatched. The position will require high competency in the use of computer.

PRIMARY DUTIES & RESPONSIBILITIES
* Support the performance of the branch operations including, planned and unplanned maintenance/service call and project/retrofit delivery requirements.
* Support monthly maintenance planning process to schedule and dispatch field technicians
* Handle the daily incoming calls from customers and technicians as part of the field service automation and dispatch process - work order management
* Utilizes maximum capabilities of work order management systems
* Monitor credit related issues with customers requesting service
* Support customer satisfaction initiatives and process
* Support successful operations consistent with ABM Electrical & Lighting Solutions policies, programs, procedures, systems and guidelines.
* Support efficient purchasing by field personnel
* Support business processes for scheduling and route optimization
* Adjusts priorities and/or resources as needed to ensure that service is adequately documented
* Manage a multi-disciplined team in the accomplishment of contract goals and objectives including responsibility for budget, staffing, and overall performance.
* Reviews completed electrical work orders regularly and ensure that quality standards are met or exceeded to the satisfaction of the customer.
* Monitor staff overtime and absenteeism and implements corrective measures as necessary when either exceeds acceptable standards.
* Manages staff in accordance with ABM employee relations policies, recommends salary changes, conducts performance reviews, counsels and disciplines as necessary communicates and administers ABM personnel policies.
* Responsible for coordinating subordinate employee recruitment, selection and training,
* Coordinate with appropriate vendors and organizations external to company and customer.
* Ensure all invoicing and accounting is completed
* Direct the investigation and resolution of operational problems in conjunction with other management, technical and support personnel
* Ensure compliance to all safety and health rules and regulations, company policies/employee handbooks, and contracting requirements.
* Ensure compliance to all NEC, OSHA, State Department and Labor Department policies, codes and guidelines.
*

PRIMARY DUTIES & RESPONSIBILITIES
* Support the performance of the branch operations including, planned and unplanned maintenance/service call and project/retrofit delivery requirements.
* Support monthly maintenance planning process to schedule and dispatch field technicians
* Handle the daily incoming calls from customers and technicians as part of the field service automation and dispatch process - work order management
* Utilizes maximum capabilities of work order management systems
* Monitor credit related issues with customers requesting service
* Support customer satisfaction initiatives and process
* Support successful operations consistent with ABM Electrical & Lighting Solutions policies, programs, procedures, systems and guidelines.
*
Support efficient purchasing by field personnel
* Support business processes for scheduling and route optimization
* Adjusts priorities and/or resources as needed to ensure that service is adequately documented
* Manage a multi-disciplined team in the accomplishment of contract goals and objectives including responsibility for budget, staffing, and overall performance.
* Reviews completed electrical work orders regularly and ensure that quality standards are met or exceeded to the satisfaction of the customer.
* Monitor staff overtime and absenteeism and implements corrective measures as necessary when either exceeds acceptable standards.
* Manages staff in accordance with ABM employee relations policies, recommends salary changes, conducts performance reviews, counsels and disciplines as necessary communicates and administers ABM personnel policies.
* Responsible for coordinating subordinate employee recruitment, selection and training,
* Coordinate with appropriate vendors and organizations external to company and customer.
* Ensure all invoicing and accounting is completed
* Direct the investigation and resolution of operational problems in conjunction with other management, technical and support personnel
* Ensure compliance to all safety and health rules and regulations, company policies/employee handbooks, and contracting requirements.
* Ensure compliance to all NEC, OSHA, State Department and Labor Department policies, codes and guidelines.

Minimum Requirements:
*

EDUCATION/EXPERIENCE REQUIREMENTS
* Bachelors degree in Business/Management preferred but not required
* Minimum 5 years of experience in electrical service work for retail and commercial
* Minimum 3 years of experience in electrical systems and lighting installation
* Clear motor vehicle driving record
*

SPECIFIC KNOWLEDGE/SKILLS REQUIREMENTS
* Understanding of Lighting Maintenance and lamp/ballast technology
* Strong troubleshooting on electrical systems, installation, repair, wire tracing, motor controls
* Strong construction knowledge
* Experience with scaffolding and lift equipment
* Understanding of Government Contracts, NEC, OSHA code, Commercial contracting, Statements of Work, correspondence, reports, and records.
* Must be a dynamic leader with the capability to manage multiple tasks at all levels
* Experience/skills at being the customer advocate
* Managerial skills
* Planning/organizational skills
* Ability to learn and understand technical terms
* Strong time management skills
* Handle conflict well
* Work well under time pressure
* Status of work progress, material administration, service orders
* Support customer data, maps, site information
* Use GPS system in conjunction of Work Force Management systems to optimize field workforce efficiency
* Area demographic awareness
* Problem solving skills
* Work independently
* Ability to understand standard contractual agreements
* Outstanding written and oral communication skills
*

ADDITIONAL DUTIES
* Provide support for any special projects as assigned by your supervisor/manager. These special projects, at the determination of your supervisor/manager, may or may not become part of this positions primary responsibilities.
* Perform other duties as assigned.
* Job duties may be changed at any time.

Location:Tustin, CA 92780 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice http://www.abm.com/californiaprivacy