Job Description

Job Description:

Senior Solutions Engineering Specialist – Endpoint Security 

Responsible for deep technical pre-sales support of Information Security products within the Symantec portfolio – primarily Symantec Endpoint products including Endpoint Protection and Endpoint Detection and Response.  Key activities include customer presentations, product demonstrations, product health checks, proof-of-value engagements, RFP/I responses and best practices discussions.

Work closely with Broadcom sales teams to help identify and remove technical barriers needed to achieve Symantec sales outcomes

Demonstrate, differentiate and position Symantec technical product features, functions and best practices via presentations, demos, proof of concept (POC) and product health checks to influence customer purchase and renewal decisions

Drive customer success by partnering with a number of internal and external organizations including technical support teams, product management teams, sales teams, partners and more

Train Broadcom sales teams on specific value propositions, competitive differentiation and best practices to help them position Symantec solutions

Deep technical expertise across one or more of the Symantec Endpoint solutions:

Symantec Endpoint Protection (SEP)

Symantec Endpoint Detection and Response (EDR)

Integrated Cyber Defense Manager (ICDM)

Threat Defense for Active Directory (TDAD)

SEP Mobile

Ability to design, deploy, configure and tune these solutions to meet large customer (Fortune 1000) use cases – primarily in a “proof of value” pre-sales context

Previous pre-sales Systems Engineering or professional services consulting experience with enterprise products preferred

Ability to co-manage large, complex technical projects involving a combination of best practices, enterprise software and hardware solutions across a number of disparate departments.   Aptitude to effectively identify and track deliverables necessary to drive joint initiatives and build relationships with key customer and internal personnel

Strong ability to effectively link technology solutions to business needs

Ability to relate to a wide range of technical staff and executives in customer environments

A "solutions mindset" that demonstrates technical competence but is open to multiple points of view for how Symantec products fit into an overall security program.

Technical knowledge of various cloud architectures and use cases (e.g., AWS, Azure & GCP)

Strong interpersonal skills and a collaborative approach to problem solving

Presentation and writing skills

Demonstrable experience in systems administration, pre-sales or related field

Ability to present a professional appearance and demeanor

Programming/scripting experience is a plus

Industry security certifications (CISSP, CCSK, etc.) and Symantec certifications (SEP, EDR & SEPM) are a plus

Bachelor's + 12+ years of related experience required