Job Description

This position provides administrative support to the Servicing team and reports to the EVP of Servicing. In addition to standard administrative duties, the position supports special department projects.

Ready to bring your whole self to work every day?  At Walker & Dunlop, we didn’t get to where we are by hiring ordinary individuals.  We got here by hiring the exceptional!  WD is looking for individuals who are caring, collaborative, driven, insightful, and tenacious to join our team!

What you will be doing:

Support day-to-day business needs for EVP and Servicing Management Team including calendar coordination, travel and contact management
Prepare and review expense reports, process invoices for payment
Assist in organizing and preparing EVP materials for meetings and reports using Microsoft Excel and PowerPoint, among other software applications
Assist in extraction and analysis of portfolio data from various systems using Microsoft Excel
Maintain superior organization of department documentation, paperwork, and reports
Prepare general correspondence, memos, charts, tables, graphs, business plans, etc. Proofread copy for spelling, grammar, and layout errors and editing where appropriate. Responsible for accuracy and clarity of final copy
Responsible for preparation and tracking of certain Servicing documentation related to newly boarded loans and loans following payoff
Manage Borrower servicing portal and serve as primary client contact providing excellent customer service
Engage with enthusiasm in other special projects and assignments as needed
Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders
Exercise other skills related to building a career in administration support!

The education and experience we’re looking for:

Bachelor’s degree
4 plus years of administrative experience
OR equivalent combination of education and experience
Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint 

What skills you should have:

Excellent attention to detail, judgment, flexibility, and dependability 
Strong business sense and ability to prioritize work as well as to find solutions to various problems while prioritizing and managing deadlines 
Ability to work under pressure in a fast-paced environment
Interest in or experience with real estate finance and/or information technology 
Strong computer skills and ability to learn new systems
Proven desire for continuous learning
High level of interpersonal skills and maturity to handle sensitive and confidential information. Position continually requires poise, tact, diplomacy, and initiative 
Ability to work as a part of a team, while providing a strong individual contribution 
Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders