Desktop Technician II
Posted on: 24 May 2021
Lowell, AR
Job Description
Job Summary:
Under general supervision, the position is responsible for the support, deployment, and life cycle management of end user computing technologies.
Job Description:
Key Responsibilities:
Provides tier 2 support for end users including hardware and software issues by troubleshooting, identifying root cause, and implementing the appropriate solution.
Escalates more complex or specialized service requests and incidents to the relevant teams or department.
Deploys hardware and software to end users by understanding business requirements and technology standards.
Determines and executes tasks to support technology life cycle.
Participates in Desktop Technician projects by performing delegated desktop support and installation tasks.
Education:
Bachelors degree in Management Information Systems, Computer and Information Science, or Engineering, or related field, or suitable combination of education, experience and training; plus 3 years of experience in Information Technology.
Preferred Qualification:
A+ Certification
Microsoft Certified Solutions Associate Certification
Excellent communication and customer service skills
Experience working with a ticketing system, such as Service Manager, Service Center, Service Now, Remedy, etc
Ability to lift at least 40lbs
Must be willing to work schedule: 8:00am-5:00pm; be on call every 9 weeks for one week at a time, including evenings & weekends
Qualifications:
Education:
Bachelors: Chemical Engineering, Bachelors: Civil Engineering, Bachelors: Computer and Information Science, Bachelors: Computer Engineering, Bachelors: Electrical Engineering, Bachelors: Industrial Engineering, Bachelors: Management Information Systems, Bachelors: Mechanical Engineering
Work Experience:
Information Technology/Systems
Certifications:
Certified Solutions Associate (MCSA) - Microsoft Corporation
Job Opening ID:
00394892 Desktop Technician II (Open)
J.B. Hunt Transport, Inc.
Lowell, AR
J.B. Hunt Transport Services, Inc., a Fortune 500 company and one of the largest transportation logistics companies in North America, provides safe and reliable transportation services to a diverse group of customers throughout the continental United States, Canada and Mexico. Utilizing an integrated, multimodal approach, we provide capacity-oriented solutions centered on delivering customer value and industry-leading service.
We were incorporated in Arkansas on August 10, 1961, and have been a publicly held company since our initial public offering in 1983. Our service offerings include transportation of full truckload containerizable freight, which we directly transport utilizing our company-controlled revenue equipment and company drivers or independent contractors. We also have arrangements with most of the major North American rail carriers to transport truckload freight in containers and trailers.
Our ability to offer multiple services, utilizing our four business segments and a full complement of logistics services through third parties, represents a competitive advantage. We believe this unique operating strategy can add value to customers and increase our profits and returns to stockholders.
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IndustryTransport/Delivery Services
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No. of Employees24,681+
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Website
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Jobs Posted151
