Customer Service Representative - Electrical
Posted on: 24 May 2021
Phoenix, AZ
Job Description
Make a difference.
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
In this role you will:
Ensure every customer experience is top notch in quality
Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
Take an active role in selling Graybar goods and services on inbound calls
Provide support on product selection and application
Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
What you bring to the table:
Strong communication skills
A passion for customer service
Ability to handle a variety of customer situations with enthusiasm and tact
4+ years experience preferred
2 year or 4 year degree preferred
Graybar Electric
Clayton, MO
Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.
Founded in 1869 by inventor Elisha Gray and entrepreneur Enos Barton, Graybar has been one of the largest employee-owned companies in North America since 1929. Through a network of 289 locations across the United States, Canada and Puerto Rico, our 8,700 employees serve approximately 145,000 customers. Our corporate headquarters are located in St. Louis, Missouri.
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IndustryBusiness Services
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No. of Employees8,700+
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Website
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Jobs Posted35
