CUSTOMER CARE SPECIALIST
Posted on: 20 May 2021
Dalton, PA
Job Description
About The Role:
As a Windstream Consumer Care Representative, you will handle inbound calls from Windstream customers. You will work to resolve their billing and service-related concerns and answer questions related to Windstream’s products.
Windstream is constantly increasing broadband speeds and enhancing product offerings. In this role you will be expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process. We provide 8 weeks of excellent training that will prepare you for success in this role.
What You’ll Do
Sell our products and services to new and existing customers.
Update customer accounts through computer-based systems.
Gains product/service knowledge, working knowledge of telephony technology and industry.
Do You Have?
Good telephone communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proper discretion in evaluating/elevating customer issues.
Ability to resolve customers’ complaints
PC skills (Windows), 10-key and keyboarding skills.
Experience resolving billing inquires.
Willing to work flexible hours on a rotating schedule including evenings, holidays and weekends, and overtime.
Even Better:
The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
Must be able to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone
High School Diploma or equivalent
Our Benefits:
Medical, Dental, Vision Insurance Plans
Identify Theft, Legal, Auto & Home and Pet Insurance
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Windstream
Little Rock, AR
Windstream Holdings, Inc., a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.
Our Core Values influence the way we work and do business at Windstream.
The amazing customer experience we are able to provide through innovative software, network solutions and our people is accomplished because of our strong core values of Accountability, Collaboration, Agility and Respect. Our core values influence everything we do at WIN.
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IndustryTelecommunications
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No. of Employees12,979+
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Website
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Jobs Posted1150
