Job Description

Role Summary

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Key Duties

Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

Sell tickets and ensure cabin accommodations.

Perform computer and paperwork tasks.

Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.

Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

Process and secure passenger luggage.

At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Job-Specific Experience, Education & Skills

Required

A minimum of 2 years of customer service or community service experience.

Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

Typing speed of at least 25 WPM.

Ability to consistently lift 50 lbs.

Must be able to bend, stoop, squat, reach and grasp.

Flexibility to work varied shifts (e.g., weekends, holidays).

Ability to participate in paid training.

Ability to learn and operate a computerized reservation system.

Ability to adapt to performing work according to set procedures.

Ability to anticipate needs of others in a fast-paced environment.

Ability to communicate in English.

High school diploma or equivalent.

Minimum age of 18.

Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $15.52/Hr.

Total Rewards

Medical, dental and vision benefits

401k program with a company match up to 6%

Monthly incentive pay plan up to $150 per month

Annual incentive pay plan with a target 5% payout of annual earnings

Generous paid time off

Unlimited standby travel benefits on Alaska Airlines & Horizon Air