Job Description

Overview

This is a leadership role in the Technology Operations area with direct operation oversight of the firm’s network and support staff.  This role includes participation and/or ownership in the design, build, implementation and support of infrastructure solutions for technology needs ensuring that the infrastructure (network, hardware, software, data center, facilities, tools, and related equipment) is sufficiently robust, scalable, and efficient to enable delivery and ongoing operation of the solutions. The role will research problems, coordinate conducts installations, and evaluate new technologies.

Regarded as the authority in your particular job discipline within T. Rowe Price

Solves unusual problems that have a broad impact on the business or organization function

Contributes to the development of disciplinary strategy within Global Technology as source of authoritative advice on the best courses of action in your area of expertise

Partner with other teams within the organization for design, oversee implementation of voice and data network solutions globally for the firm.

Lead an organization of network engineers to monitor, support, troubleshoot network and infrastructure issues to ensure technology availability. 

Role summary and job responsibilities

Prevents technology service disruptions through technology solution recommendations

Works across firm to enable business unit to learn and adopt standard methodologies and new technologies

Represents the Network Infrastructure Operations community at internal and external forums

Contributes to definition of target state architecture and design of the technology environment

Responsible for the design of technology solutions to prevent or minimize service disruptions

Guides decisions about infrastructure upgrades, refreshes, and replacement.

Stays abreast of industry trends and is active in staying knowledgeable to help the firm take advantage of new technologies

Can operate as a hands-on technologist

Is accountable for driving and realizing the Global Technology strategy in their area of responsibility

Demonstrates a mind-set of continuous improvement using their breadth of technical and business knowledge; takes a data-centric approach toward identifying root cause/business problem and pressing for resolution/solution

Makes timely and sound decisions with limited facts or resources

Resource Management

Manages a large diverse team that includes other resource managers and direct oversight of technicians

Mentors other team members

Provides feedback and coaching to others who have management responsibility of resources

Is accountable for development of direct reports and ensures appropriate development of their teams

Responsible for recruiting and performance management of associates

Able to overcome differences of opinion and drive team alignment around a specific goal or solution

Produces results by leading through other leaders and managers and effectively influencing outcomes

Manage significant vendor relationship including providing managing associated budgets, purchasing, contracts and issue escalation.

May lead initiatives of varying degrees of complexity that span multiple multi-functional areas

Other duties as assigned

Business knowledge

Demonstrates exceptional awareness of the complexities of the tech and asset management industries

Understands the construct of global technology and all business units internally and expertly navigates key partners

Requirements

Typically requires 10+ years of relevant experience

Technical knowledge of LANS, WANS, MPLS and Metropolitan Ethernet LANs ( Cloud AWS or Azure)

Capable of leading the firms most ambitious and complex technical initiatives

Expertise in network hardware, infrastructure, and circuits

Experience working with the integration of external third-party networks into internal corporate networks

Technical expertise in securing networks and security best practices

Experience in networking in a complex redundant infrastructure that includes corporate datacenters, co-location facilities, diverse office locations, cloud providers and third-party service providers

Demonstrated project management and project planning capabilities

Has and instills intellectual curiosity to understand complex issues to deliver scalable, sustainable, and supportable solutions and to derive and remediate root cause of complex issues in their area of expertise and in the overall technology infrastructure

Expertise in the use of network monitoring tools and alerting practices to ensure timely notification and remediation of issues and proactive notification of trends that could potentially lead to issue within the infrastructure

Bachelor’s Degree in Technology or Engineering preferred

VMWare Professional certification preferred

Cisco CCIE certification preferred

AWS Advanced Networking certification preferred