Job Description

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

The In-Home Services team is seeking a Communications Manager to help us execute on our communications strategy, lead weekly training communications and deliver on real-time communications to the field. He/She makes strategic and tactical decisions regarding the best ways to share information to best prepare technicians and field managers to be successful. The Communications Manager directly manages our Communications team, and is responsible for the execution and coordination of our national communications program. This position requires quick movement with a high degree of ownership, not being constrained by how things have been done before, and bringing others along through strong organization and influencing skills.

Responsibilities

The Communications Manager must be self-motivated, curious, detail-oriented, and driven to carry out the following primary responsibilities:

Lead transition and ongoing management of department-wide intranet site used for communication and knowledge management
Make informed strategic decisions for the business based on data and metrics to improve and streamline communications platforms
Conduct needs analysis and partner with operations teams to determine communications needs and readiness for key growth initiatives
Define and execute a nationwide communications strategy 
Facilitates the weekly executive-level training review process while maintaining a focus on uptraining effectiveness
Organizes the weekly training plan months in advance of delivery based on business requests
Ensures the accuracy and quality of communications and training material
As a part of weekly uptraining oversight, this position ensures stakeholder engagement in the content development process, confirms approvals of content, and adheres to timelines
This position is responsible for the oversight and creation of weekly uptraining and communications materials including weekly instructional scripts for weekly videos, hand-out training in support of new tools and processes, and facilitator-led exercises
Directly manage the Communications Team
Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

A successful Communications Manager will have the following qualifications:

Bachelor’s degree required with technical experience in a relevant field such as corporate communications, training, project management, operations, and/or program management.
At least 4 years of supervisory or management experience preferred
Ability to quickly learn and digest complex information 
Experience developing and implementing large-scale projects in an operations environment, with strong organization and project management
Excellent communication and presentation skills to all levels of the organization
Experience with employee development, coaching, remote management, and field operations
Critical thinker with high attention to detail
Flexible and able to adapt quickly to changes and shifting priorities
Ability to travel as required, up to 25%