Job Description

What makes SYNNEX extraordinary?

We believe that success is achieved by bringing together unique points of view. Our team is comprised of innovative perspectives from a diverse group of bright minds who are inspired with a vision to imagine and the energy to make it happen. Whether you’re just starting out in your career or a seasoned executive, we have a wide range of opportunities for those who have a passion for technology and a desire to bring their full self to work every day where you can grow and make a difference.

Take the next step towards a rewarding career and be a part of a team that embraces inclusivity and teamwork. You’re ready to be SYNNEXtraordinary!

Our recruiting experience is digital!

Technology is at the core of our business – we don’t just sell technology, we use it. The power of digital interviewing allows you the flexibility of using your computer or mobile device to record your interview on your own schedule in the comfort of your home. Our recruiting process allows you to tell your story in a stress-free way that is interactive and fun, so if you receive a link to Share your Story with us, we hope you have an awesome digital experience.

Service Development Representative

Get Inspired by the Work You’ll Do:

Managing Pricing, Quoting, and Follow-through on SMARTnet Opportunities
Establish and maintain 90% accuracy level when quoting
Strive for and maintain ticket count above 100 in a 30 day period
Review all quotes provided to the reseller (QA)
Mastering of Comstor Tools and Programs Related to Cisco Services
Promoting to Comstor Partners, Cisco Representatives, and Comstor Sales and BDM Professionals
Educate resellers and internal sales.  Promote product offerings and specials resulting in a greater reseller awareness of available service products for their end user customers.
Training and Coaching Customers and Internal Sales Professionals on Cisco Service Topics
Developing and Managing Sales Pipeline for Service Opportunities 
Booking of services orders in internal order management system when needed.
Fill out RMA template for partial RMA’s
Quote and book new services attached
Ability to balance working independently and on a team.
Accuracy, Ticket Count, Ticket SLA’s, Pipeline spreadsheet updated weekly will be measured as part of your performance
Assist in training new team members.

Your Passion is Sparked By:

3-5  Years in IT Sales, Telesales, Account management, or Advanced Customer Service Responsibilities
Exceptional Ability to Satisfy the Regular Demands of Work Associates and Customers
Demonstrated History in Quickly Learning and Communicating Complex Technical Concepts & Solutions
Strong Oral and Written Communications Skills
Fluency with Microsoft Office Applications is a Must
Experience in the High-technology, Computer, Networking, Network Security and/or Telecommunications Industry is a Plus
Familiarity with Cisco Products, Services, and Cisco Quoting Applications such as CSCC and CCW-R is Highly Desirable
Experience with Enterprise Class Order Management Applications Such as SAP is Preferred
Detail Oriented
Able to multi task and meet deadlines.
Expert knowledge of Cisco Services and processes.