Job Description

What does a great Senior Client Business Analyst do?

As a Senior Client Business Analyst, you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

Specifically, you will be responsible for 1) Understanding the client’s business objectives and measures of success, 2) Support system settings analysis, testing and configuration 3) Lead the compilation of project requirements and integrated project plan, 4) Liaison between client and Fiserv teams support client initiatives and 4) Track client portfolio of projects and service tickets to ensure successful delivery 5) Partner closely with product and technology to support cross-client initiatives as the platform changes.

You are a key leader who will lead initiatives to support our client needs and be a liaison with Development and Account Management groups to lead client expectations and resolve technical issues impacting clients! In addition, you will proficiently execute against key business success metrics including financial targets and client experience metrics.

As a Senior Client Business Analyst, you can look forward to:

Championing and executing client delivery and service processes to handle client initiatives
Championing voice of the customer feedback for end-to-end client satisfaction and engagement
Developing strong client relationships and finding opportunities to better support their business objectives
Ensuring alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, and others to ensure aligned business success
Understanding the client business requirements with the desired business outcomes and implements solutions
Leading the compilation of project requirements – Identifies, researches, analyzes and writes client business requirements
Leading client projects and provides project consultation in partnership with the client
Liaising between client and Fiserv teams in support of client initiatives
Providing consultation on product best practices and insights into product capabilities.
Providing product expertise on usage and functions
Executing completion and approval of testing, user documentation, and blended learning plans
Ensuring business and system development methodologies are followed and continuously improved
Ensuring clients and other departments actively participate in appropriate phases of the process, such as requirements definition, quality inspection of design documents, testing and validation

Basic Qualifications for Consideration:

Bachelor's degree in business, operations or a related field required.
7+ years of experience in business and IT program and project management
5+ years of experience in the Financial Services Industry preferred
Shown success in effectively driving delivery
Working understanding of business financial practices and accounting
Knowledge of FD system (PCF, ACS, Letters, DQ, Rules) preferred
Experience with Waterfall and Agile Development methodologies preferred
The ability to travel as required.

Preferred qualifications for consideration:

Operational consulting experience is valuable
Solid ability to understand sophisticated business and technical concepts and make balanced judgments when faced with trade-offs
Strong problem-solving skills and ability to build consensus
Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
Solid thought leadership and the ability to influence others through collaborative efforts
An ability to quickly establish credibility and rapport with a broad set of constituencies
Strong results orientation with demonstrated track record of success to effectively complete tactical activities
A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment