Job Description

Responsibilities:

Influential leader representing patients, customers and staffs through user research across the business, including but not limited to all product and service development functions

Strategize, plan and design user research and provide frameworks including human factors, culture, regional trends and more by utilizing necessary research methodologies

Provide systemic approach for user and design research to bring efficiency

Champion user experience research and integrate within the design planning, estimation, and prioritization process

Advance knowledge of design principles, usability principles, and UX research methods (quantitative and qualitative) and guide teams to apply research findings/insights within the product development process

Experience applying Design Thinking to ambiguous situations, digital and non-digital, to frame problems and opportunities through research, and to work toward the solutions with CX peers

Consult with product owners, stakeholders and design leads to understand the customer segments and related product/service offerings

Partner with cross functional leads to clarify project goals and identify areas where user experience research can provide greater insight and success

Design and execute research studies that follow research best practices and methodologies

Evangelize and exemplify user research best practice for the entire organization

Ensure all research study results are actionable and contribute directly towards meeting project and business goals in pragmatic approach

Ensure the CX research is aligned with project prioritization and progress reporting

Manage vendors to ensure quality of facilities and study participant pools meet expectations

Contribute and support next gen research group vision, identifying areas of opportunity or improvement

Partner with design team leads and stakeholders to identify future research needs and develop a research roadmap with project briefs estimating scope and level of effort

Excellent teamwork skills, and the ability to influence, motivate, and inspire cross-functional teams

Lead the creation of customer journey, user touch points, user flows and user personas which synthesize user data and research, helping the entire organization share insights and vision.

Continuously understand, research, and communicate insights of users, design, CX, and market trends that should be considered and incorporated into the Sanofi experience and design strategy

Proficiency in presenting research results and recommendations effectively.

Knowledge, Skills & Abilities:

Key Qualifications:

Bachelor's degree or equivalent work experience in Design, HCI or related field. Master’s degree in relevant field a plus

2+ years of CX/UX Researcher at large enterprise experience is a must

2+ years of experience in the design of multi-device software/applications 

Previous experience implementing a Human-Centered Design and research methodology in product development. 

Research work samples to demonstrate the best practice in user research, methodology and framework is a must to be considered for this position

Embody a strong and effective user’s point of view inside the organization

Excellent verbal and written communication skills, especially as they relate to presenting, articulating and defending research and design decisions

Familiarity with pharma/health technology is a plus.

Desired Traits:

Agility, Decisiveness, Resilience, Transparent communications and Openness with strong attention to details

You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation. 

You are a vibrant and engaging storyteller with strong communication and presentation abilities to all levels of the company.

You have an intellectual curiosity that inspires others around you.