Job Description

Business Systems Analyst will support the CX (Customer Experience) projects for the Net Promoter Scores (NPS) systems. They currently have 4 survey systems and they are going to be consolidated into one platform. They will dig into each of these systems, speak to the various business owners, gathering/refining requirements and sharing information with several agencies who oversee the websites. They will schedule meetings and evaluate processes to drive continuous improvements. The selected vendor will be using SaaS, where surveys will be launched from their site, house all the data exchange and setting up website test scenarios surveys.

Daily Tasks:
- System Analysis for Assigned Projects & Enhancements to new or existing systems following SDLC methodology(Agile & Waterfall) and deliverables
- Workshop facilitation, data analysis, business process and workflow analysis
- Gather, refine, and validate complex business requirements and combine into a clear and prioritized backlog.
- Occasionally manage project plan, staff tasks and progress & report status
- Co-ordinate, schedule and chair meetings with multiple stakeholders & distribute meeting minutes
- Supporting Production Systems as needed
- Creating & executing test cases (Whitebox & blackbox) that involve complex batch and online processing
- Create presentation & communication material relevant to a variety of stake holders including business

**This role is 100% onsite (Torrance, CA), local candidates only**

REQUIRED SKILLS/EXPERIENCE: (Resume must reflect this experience)
** This role is currently remote, but eventually this role will become full-time in Torrance, so they need this person to be local for this reason**
** 5+ years as a Business Systems Analyst, eliciting, documenting, validating business/functional requirements, use cases, and user stories
** 2+ years of experience with the SDLC AGILE methodology, working with scrums, sprints, backlogs, and user stories
** Strong understanding of how data flows between various websites
** Experience facilitating data analysis, refining complex requirements and worked with older legacy systems
** Must have excellent verbal communication as they will work with multiples stakeholders
** Experience translating the business requirements into non-functional requirements, and user cases
** Experience creating and crafting Jira users stories into workable tasks
** Understand integrations/consolidation, design and dataflow between several systems
** Familiar with Jira/Confluence tools to manage project artifacts, user stories, and writing users acceptances test cases
- Experience using project tools: MS Project, Word, Excel, and Powerpoint
- Education: Bachelors Degree

Preferred
** Familiar Net Promoter Scores (NPS) or working with Surveys is highly desired
** Scrum Certified or performed as a Scrum Master
** Automotive industry background is highly desired
** Experience delivering consumer facing websites, digital platforms or services that involve complex data, transactions or integrations
- Familiarity with Automotive Product data & taxonomy, OEM, Customer & Dealer Interaction models & related Business Processes
- Familiarity with SalesForce ecosystem/family of Products is desired

Calance Consultant Benefits Offerings:
- H1 Transfers/Green Card processing offered (NO C2C)
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K VOYA Retirement vesting program