Job Description

Job Summary

Comcast is looking for a passionate, consumer centric and talented Manager - Consumer Insight - Product to support our growing Consumer Research & Insights function and ultimately set the organization up to be more Consumer-Centric. This individual will support Entertainment (Video) and Connectivity (Broadband, Mobile, Home) Insights, reporting into the Senior Director of Product Insights. This position will work closely and collaboratively with cross-functional partners in Marketing, Strategy, and the Technology and Product Experience teams. The Manager will actively enable research-informed decision-making through supporting the assessment of business problems and crafting a research approach that delivers on actionable insights. The candidate will serve as a strategic business partner, design research, select vendor partners, communicate and align on approach to ensure that key business questions and needs are addressed. The candidate will be working on a variety of topics such as: uncovering consumer needs and pain points, consumer target identification, positioning, packaging, product development, innovation & commercialization and communication. This candidate must have a proven track record of executing primary research, and translating insights and implications into actionable business recommendations
Job Description



-Work with Product Stakeholders to understandkey business questions andconsumer research needs
-Managea diverse range ofconsumer research projects,supporting theEntertainment (Video) and Connectivity (Broadband, Mobile, Home) productportfolioas needed
-Lead thedesign,development,and execution of qualitative and quantitative researchinitiatives

-Manage external vendors through all phases of research projects
-Deliver research results, key takeaways, and actionable insights throughcompelling storytelling
-Staycurrent onindustrytrends,and seek new ways to utilize research to support Company initiatives
-Consistent exercise of independent judgment and discretion in matters of significance.
-Regular,consistentand punctual attendance. Must be able to work nights and weekends, variable schedule(s)and overtime as necessary.

-Other duties and responsibilities as assigned.


Successful candidates display the following characteristics:
-An energized, curious, undaunted explorer - This role requires a skill to tolerate ambiguity, seek and drive clarity, leverage resources, ask laddering questions that get to the root of the issue, and formulate and align a research approach, methodology, and resulting deliverable.

-Strategic business partner - translate business issues into questions that can be addressed with output from a wide range of sources
-An organized project manager - a high degree of comfort managing multiple stakeholders; strong collaboration and teamwork skills; and a problem-solver with a results orientation
-UnbiasedApproach to Reporting- theability to maintain a sense of objectivity when revealing the story of the data
-A compelling storyteller - a high degree of comfort drawing well-supported insights from complicated data sets to influence and convey a point-of-view to Comcast's senior leadership team
-An ability to synthesize insights across the Research teams into a comprehensive and holistic view of the topic at hand



Qualifications:

-5& years of relevant work experience (hands-on exploratory,quantitative,and qualitative research experience is required)
-Strong analytical, strategic thinking and problem-solving skills

-Capability to synthesize data from multiple sources and translatefindings into actionable insights and recommendations
-Experiencecollaborating with diverse stakeholder teams- capability to prioritize among multiple parts of the business and projects
-Strong sense of urgency to deliver answers and consolidated POVs, working to get in-the-moment insightstodrive real-time informed decisions
-Exceptional interpersonal and communication skills
-Acan-do attitude - proactively comes to any situation with ideas

-Experience managing vendor relationships
-Skilled in Excel and PowerPoint
-Comfortable workingin a fast-pacedrapidly evolvingenvironment
Employees at all levels are expected to:

-Understand our Operating Principles; make them the guidelines for how you do your job.
-Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
-Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
-Win as a team - make big things happen by working together and being open to new ideas.
-Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
-Drive results and growth.
-Respect and promote inclusion & diversity.
-Do what's right for each other, our customers, investors and our communities.
Disclaimer:

-This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.


Education

Bachelor's Degree
Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.