AI/ML - Sr Product Manager, Siri UX Quality & Metrics
Posted on: 26 Apr 2021
Seattle, WA
Job Description
Summary
Play a leading product role in shaping the right approach and metrics for measuring overall User Experience and Customer Quality! Were looking for someone to own the product management effort that will define the strategy, roadmap and guiding principles for Siris customer experience and quality metrics. You are strong analytically and comfortable navigating ambiguity and working with large data sets. You are a self-starter with a consistent track record of successfully leading large, sophisticated, cross-functional programs. You can think strategically and globally about the end-to-end user facing experience. As a part of our team, youll play a key role in helping Siri product teams deliver the highest quality experience that Apple customers expect and love.
Key Qualifications
? 5+ years in a product management role leading cross-functional teams for product development in user experience
? Experience with large, cross-functional data programs for consumer experiences at scale
? Demonstrated success in large organizations (budgeting, evangelizing, consensus-building) utilizing positive relationship and influence skills
? Highly analytical. Demonstrated success in developing quality frameworks and defining customer success metrics.
? Strong technical skills with an eye for design (prior experience in voice, multi-modal a plus)
? Self-motivated and proactive, with proven creative and critical thinking skills
? Excellent communication and presentation abilities, written and verbal, to all levels of an organization. Ability to collaborate with senior team leaders.
Description
- Own product-strategy for how we measure user experience quality and drive adoption through Siri product teams
- Collect requirements from key team members. Help define new approaches to quality metrics
- Drive prioritization and resolution of trade-offs in resource allocation and budgeting for key programs. Ensure cross-functional and leadership alignment.
- Communicate project and product updates to leads and executives, present in executive reviews
- Drive adoption of the measurement methodologies across the organization that are aligned with strategy
- Build strong relationships across Apple and facilitate communication between cross-divisional groups
Education & Experience
BS, MS in Computer Science, Mathematics, Statistics or related engineering degrees. MBA a plus but not required.
Apple
Cupertino, CA
Apple Inc. designs, manufactures, and markets mobile communication and media devices, and personal computers. It also sells various related software, services, accessories, and third-party digital content and applications. The company offers iPhone, a line of smartphones; iPad, a line of multi-purpose tablets; and Mac, a line of desktop and portable personal computers, as well as iOS, macOS, watchOS, and tvOS operating systems.
It also provides iTunes Store, an app store that allows customers to purchase and download, or stream music and TV shows; rent or purchase movies; and download free podcasts, as well as iCloud, a cloud service, which stores music, photos, contacts, calendars, mail, documents, and others. In addition, the company offers AppleCare support services; Apple Pay, a cashless payment service; Apple TV that connects to consumers’ TVs and enables them to access digital content directly for streaming video, playing music and games, and viewing photos; and Apple Watch, a personal electronic device, as well as AirPods, Beats products, HomePod, iPod touch, and other Apple-branded and third-party accessories.
The company serves consumers, and small and mid-sized businesses; and education, enterprise, and government customers worldwide. It sells and delivers digital content and applications through the iTunes Store, App Store, Mac App Store, TV App Store, Book Store, and Apple Music. The company also sells its products through its retail and online stores, and direct sales force; and third-party cellular network carriers, wholesalers, retailers, and resellers. Apple Inc. was founded in 1977 and is headquartered in Cupertino, California.
-
IndustryInformation Technology
-
No. of Employees132,000
-
Website
-
Jobs Posted4535
