Job Description

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Technology/IT

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

This role requires expertise in multiple airline domains within the organization. Incumbent must support and have technical understanding of a business unit’s systems, capabilities, and respective technologies. He/She will own enterprise analysis and complex integrations and processes spanning multiple domains. Ability to lead business discussion with internal and external customers and able to work with technical teams to translate complex business needs in technical terms. He/She must understand the big picture both at domain and at enterprise level and able to present those to both the business and technical teams. Prepare specified project documentation according to United Airlines IDF standards.  Lead in business process redesign as needed.  Maintain communication with the business and team members and promote a team environment.         

Works on highly complex projects involving integrations with multiple systems
Leads business requirement processes and documentation
Uses knowledge in multiple airlines domains to lead based on vision and with minimal guidance
Leads in planning and design of solutions impacting several airline domains via requirements gathering
Creates workflow models and process maps based on input from multiple sources
Leads meetings with Technology and Business Partners to gather needs and requirements
Aligns process/procedures to best practice solutions
Makes decisions within guidelines & policy.  Monitors compliance and adherence to principles
Analyzes efficiencies and effectiveness of current solutions
Documents training programs and knowledge articles
Ensures work is within project scope
Identifies problems/issues and finds solutions
Works with multiple business teams with the goal of bringing synergies
Partners with business managers and SMEs    

Required 

Bachelors Degree in Computer Science, Information Systems, or Business Administration 
Minimum of 10+ years of experience working as Business Analyst in large scale, complex enterprise systems
Expert knowledge of business analysis process
Must be a team focused individual, who works  well in a collaborative setting, supporting work team by  volunteering for and completing assignments, acting as a  positive team member by developing and maintaining both  formal and informal relationships
Experience working with  large datasets, reporting and visualization tools, ability to  tell a story using data
Experience working with  large datasets, complex applications with multiple domains, ability to  tell a story using data
Ability to communicate complex  quantitative concepts in a clear, precise manner
Models Character: Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
Fosters Teamwork: Defines success in terms of the entire team through mentoring and knowledge transfer
Thinks Strategically: Ability to see the “big picture” when developing solutions or products
Delivers Results: Delivers quality work on time, translates  planning into action by following applicable established  procedures or methodologies, proactively monitors and  controls task status by collecting and analyzing task data to  anticipate and address barriers, appropriately communicates  and resolves or escalates any problems that arise
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Preferred

Master’s Degree in Business Analytics Technology, Business Analytics, or related degree    
Strong preference for experience working on Salesforce platform based applications
Airline domain experience
One or Moe of following domain experience: 
Sales knowledge
Cargo knowledge
Commercial systems knowledge
Strong preference for knowledge of Salesforce