Job Description

Job Summary

This entry level position provides troubleshooting, technical advice, and guidance, under direct supervision, to business users on a variety of products and services in order to provide resolutions to IT related challenges. 

Job Duties & Responsibilities

Performs basic troubleshooting and minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Conducts research and performs analysis of products, services, protocols, and standards and makes recommendations for improvement
Creates knowledge base of content documenting processes, procedures, and best practice standards
Analyzes problems to enhance business productivity by providing technical advice, solutions or process recommendations
Regulates security access following established procedures to safeguard information
Assists with the execution of projects as directed
Performs other duties as assigned

Job Specific Skills

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Basic ability to consider the relative costs and benefits of potential actions
Ability to analyze basic problems to develop and evaluate options as well as implement solutions
Ability to preserve confidentiality and work with sensitive data
Basic understanding of systems applications, hardware, software, and company specific applications/processes
Basic ability to communicate written and verbally with all levels of co-workers, customers, and external contacts
Basic ability to manage time and prioritize projects to meet established deadlines

Education

Minimum: High school diploma or GED
Preferred: Bachelor’s degree - from accredited university - IT, MIS, Computer Science or related field

Experience

Minimum: 0 - 2 years related work experience

Chesapeake Energy takes necessary action to ensure that all applicants are treated without regard to their race, color, religion, sex, sexual orientation, age, gender identity, national origin, genetic information, disability, pregnancy, military or veteran status or any other protected characteristic as established by law.

Chesapeake Energy Corporation's (NYSE:CHK) operations are focused on discovering and developing its large and geographically diverse resource base of unconventional oil and natural gas assets onshore in the United States.