Job Description

Summary: Imagine what you could do here. At Apple, innovative ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish!

Are you passionate about solving sophisticated business challenges with process engineering and technology? Do you thrive in environments that require multi-functional thinking, collaboration, and innovation? Do you have experience in the entertainment industry working directly with production crew and internal studio departments? Are you looking to change the industry through innovation, technology, collaboration and creativity? If so, this may be the job for you! The Apple TV+ IS&T team owns the technology strategy, delivery, and sustainment of IT systems used to enable Apple TV+ Studio and Production operations. We ensure technology and business strategy remain tightly aligned through multi-functional partnership, knowledge of industry trends, and familiarity with the Apple corporate systems landscape. We work closely with leadership, business partners, engineers, vendors, information security, and others to deliver a technology ecosystem that meets the demands of a high growth organization. We are looking for a Production Support Engineer to join our team. The role provides technical support to the variety of individuals that make up the feature/TV production environment. We support various Apple products and services from hardware to software as well as any niche equipment required for the content creation process. We work in a very fast-paced and highly demanding technical support environment. If you have a strong dedication to customer success, and a passion for making the production process easier though technology this position is for you.
| Key Qualifications: Experience supporting software used during the content creation processExperience providing support for Macs, iOS, iPadOS and other computing devicesExperience support printers, scanners and other peripheralsExperience providing support to individuals remotely as well as onsiteExperience with storage systems such as Quantum, Isilon, NexusExperience using help desk software to manage and prioritize tasksBaseline knowledge of networkingStrong technical troubleshooting skillsOutstanding problem solving and critical thinking skillsEffectively coordinates work and communication across disparate groups of individualsExcel in a dynamic, fast-paced environment with multiple opposing priorities'Excellent client services skills and email etiquettePassion for the crafting an outstanding customer experience| Description: - Provide support for internally deployed software
- Provide remote and onsite support as needed for production team and provide support for computers, printers and other technology devices deployed to production
- Prioritize and coordinate requests using help desk software
- Diagnose and solve issues related to network connectivity
- Diagnose and solve issues related to storage systems
- Build an outstanding customer service experience
- Maintain close relationships with the Apple TV+ production and other IS&T department within Apple
- Develop and maintain a solid understanding of trends and standard methodologies within Apple

| Education & Experience: 5+ Years supporting technology in a Media & Entertainment Environment