OpenShift Administrator
Posted on: 21 Apr 2021
San Francisco, CA
Job Description
Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
The OpenShift Administrator will provide high-level technical support direction for the OCPaaS for Government offering. Provide Technical engineering services to maximize uptime and reduce problems for enterprise customers, striving to resolve issues efficiently. The OCPaaS admin will work closely with customers, developers, architects, and operations teams to troubleshoot and solve complex technical issues within the OpenShift platform.
Serve as a direct point of contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through the customer portal and over the phone.
Deliver exceptional customer experience by troubleshooting a variety of issues and recommending solutions in a professional and courteous manner.
Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers.
Collaborate with members of the technical support team and external parties during the problem resolution process.
Create documentation on diagnostic steps and solutions for future incidents.
Required Technical and Professional Expertise
2+ years of experience working with Linux or Unix operating systems; Linux system installation, configuration, and maintenance experience is a big plus.
2+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service.
2+ years experience working in cloud environments such as IBM, AWS, Azure, and/or Google.
Bachelor’s degree in a technical field; degree in engineering or computer science is a plus.
Experience working with hosted applications or large-scale application deployments.
Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, and Red Hat Ansible Automation Platform cloud management.
Good understanding of Linux tools with an emphasis on cURL, Git, strace, and Wireshark.
Solid troubleshooting skills and passion for problem-solving and investigation.
Ability to communicate courteously and effectively with customers, third-party vendors, and IBM associates.
Preferred Technical and Professional Expertise
Knowledge of support systems and tools.
Familiarity with IBM and Red Hat’s solutions portfolio and open source software development.
Participation in open source projects, including patches submitted for upstream inclusion.
Red Hat Certified Engineer (RHCE) certification.
Experience with Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby, Python web frameworks, and .NET Framework technologies.
IBM
Armonk, New York
International Business Machines Corporation operates as an integrated technology and services company worldwide. Its Cognitive Solutions segment offers a portfolio of enterprise artificial intelligence platforms, such as analytics and data management platforms, cloud data services, talent management, and industry solutions primarily under the Watson Platform, Watson Health, and Watson Internet of Things names. This segment also offers transaction processing software for use in banking, airlines, and retail industries.
The company’s Global Business Services segment offers business consulting services; delivers system integration, application management, maintenance, and support services for packaged software applications; and finance, procurement, talent and engagement, and industry-specific business process outsourcing services. Its Technology Services & Cloud Platforms segment provides project, managed, outsourcing, and cloud-delivered services for enterprise IT infrastructure environments; technical support, and software and solution support services; and integration software solutions. The company’s Systems segment offers servers for businesses, cloud service providers, and scientific computing organizations; data storage products and solutions; and z/OS, an enterprise operating system.
Its Global Financing segment provides lease, installment payment plans, and loan financing services; short-term working capital financing to suppliers, distributors, and resellers; and remanufacturing and remarketing services. International Business Machines Corporation serves financial services institutions, airlines, manufacturers, and consumer goods and retail companies. The company was formerly known as Computing-Tabulating-Recording Co. and changed its name to International Business Machines Corporation in 1924. The company was incorporated in 1911 and is headquartered in Armonk, New York.
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IndustryInformation Technology
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No. of Employees350,600
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Website
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Jobs Posted4684
