ADMIN SPEC I
Posted on: 20 Apr 2021
Minneapolis, Minnesota
Job Description
Job Description
The Damage Claims Administrative Specialist works directly with the Claims Advocate in overseeing day to day operations for gas and electric damage claims. They are responsible for investigating, billing and assisting with collecting asset damage costs caused by third parties (Claims for the Company). In performing these duties they partner with other departments in the company as well as interacting with insurance companies, municipalities, judicial and circuit courts. They also work with the legal department regarding incidents that involve litigation to gather supporting documentation regarding field investigations.
Duties and Responsibilities
Interpret information from crew room, gas/electric crews and Field leaders for analyzing and processing damage claims.
Research claims for billings and preparing 3rd party bills using SAP (front and back office), Miss Dig System, SIMS, OMC and SD billings for both gas/electric damage claims.
Responsible for administrative duties as it relates to bill payments, creating payment requests, expense reporting. Handling collection activities processes including but not limited to preparing small claims court documents and letters.
Gather supporting documents regarding field investigations for the legal department.
Collaborate with both internal and external customers as it relates to Damage Claims.
Works independently to accomplish all goals of the department.
Manage a large volume of damage claims workload by effectively researching, analyzing, prioritizing workload.
Billing and supporting collection activities by reviewing for payments, participating in billing and collection blitz, phone calls, letters, and utilization of the Small Claims Court system.
Periodically provide informal training to new administrative specialists.
Requirements/Qualifications
High School Diploma or equivalent
Perferred Qualifications
Analytical Skill – Analyze and/or research third party investigations to prepare bills.
Technical Skills and Knowledge of Utility Practices and Procedures – Need to understand the fundamentals of gas and electric systems and operations in order to investigate and/or prepare third party damages.
At least 2 years of experience in fields associated with claims such as communications, legal, insurance, customer service or similar fields.
Knowledge of the MISS Dig system.
Experience using the following applicants: Microsoft Word, Excel and PowerPoint, SharePoint and SIMS records
CMS Energy
Jacksonville, FL
CMS Energy Corporation’s business strategy is focused primarily on its principal subsidiary, Consumers Energy Company, Michigan’s largest electric and natural gas utility, serving 6.7 million of the state’s 10 million residents. With our subsidiary, CMS Enterprises Company, we are also engaged in independent power generation in several states. Our business also includes EnerBank® USA, which specializes in providing unsecured home improvement payment option programs for homeowners through nationwide dealer networks.
Consumers Energy provides electric service to 1.8 million customers in 62 of Michigan’s Lower Peninsula counties. Among the largest cities served are Battle Creek, Bay City, Cadillac, Flint, Grand Rapids, Jackson, Kalamazoo, Midland, Muskegon and Saginaw.
In addition to the generating plants that produce the majority of electricity for customers, Consumers Energy is a leader in developing renewable energy in Michigan. Its Green Generation™ initiative is the largest renewable energy program in Michigan.
Consumers Energy provides natural gas service for heating and other uses to nearly 1.8 million customers in 54 of the 68 counties in Michigan's Lower Peninsula. It serves an area that spans 13,000 square miles and includes 215 cities and villages. Among the largest areas served are Bay City, Flint, Jackson, Kalamazoo, Lansing, Macomb, Midland, Royal Oak, Saginaw and Livonia. More than one-half of the utility's gas customers are in metro Detroit.
The company has one of the largest underground natural gas storage capacities in the country. This allows the company to economically purchase and store gas during warm months, for eventual use in the winter heating season.
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IndustryEnergy/Utilities
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No. of Employees7,887
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Website
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Jobs Posted378
