Job Description

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Summary
As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks.

Essential Functions

Technical Support of SMC Operations:
Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required
Customer Interfacing:
Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner
Continuous Improvement & ISO 9001 Quality Program:
Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system
Customer Solution Development and Support:
Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
Operational Training:
Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods
Project Management:
Manage a variety of account specific and site wide tactical and strategic projects

Additional Responsibilities

The SMC may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment
Performs other duties as assigned.

Skills and Abilities

Ability to represent the company with external constituents
Represent Ryder Shipment Management Services in a professional manner to internal and external parties
Ability to build strong customer relationships
Demonstrated customer service capabilities
Direct customer interface (internal/external) on all customer related issues
Effective leadership skills
Strong verbal and written communication skills
Ability to work independently and as a member of a team
Demonstrates problem solving skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail-oriented with excellent follow-up practices

Qualifications

H.S. diploma/GED required
Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
Two (2) years or more direct Transportation or Logistics work experience required