Job Description

Responsible for performing and documenting all applicable customer verification processes related to the assigned business function and the communication and resolution of findings and other issues. Anticipates and implements changes to the testing plans as a result of changes in the Bank's business environment including regulatory changes. Analyzes the customer due diligence process and methodology to identify patterns and trends, and communicates with management to ensure that risks are adequately identified and addressed.

Essential Job Functions

Conducts customer due diligence and high risk reviews according to the bank’s BSA/AML policy and procedures.
Ensures that decisions to retain or exit a customer relationship align with supporting documentation submitted for each high risk customer type, and with appropriate research conducted during the high risk review process. Implements, performs and documents assigned customer verification reviews; performs and conducts compliance screening for PEP, sanctions and adverse news  based on detailed procedures and processes. Identifies issues, escalates to management for resolution and formally documents findings.
Communicates customer review results to management and business partners. Prepares and presents written report of high risk reviews, including results and recommendation for customer onboarding, closure or retention. Decisions.
Identifies areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance and any additional training essential to mitigate risk. Seeks ways to assist the Bank in strengthening customer due diligence, remain compliant and improve efficiency.
Researches and analyzes testing results or issues, training, reads literature in order to become more knowledgeable about current banking, regulatory and audit issues, and performs other tasks as necessary to carry out daily responsibilities; maintains expertise in areas of testing.
Performs research, participates in training, and reads literature in order to become more knowledgeable about current business and issues related to assigned area(s).
Receives and analyzes monitoring and testing results from testing performed on related controls from business unit compliance officers.
Establish and maintain effective working relationships with Bank field Relationship Managers and/or Retail Branch contacts.

Qualifications

High School Diploma or Bachelor's Degree

Additional Skills 

Thorough knowledge of  Customer Identification Procedure (CIP) requirements

Thorough knowledge of customer verification processing

Thorough knowledge of BOW commercial deposit account procedures as they apply to account opening processes and requirements

 Thorough knowledge of industry relevant software used for analysis

Analytical and research skills

Excellent written and verbal communication

Ability to perform independently with a minimum of supervision

Good organizational skills

Good to presentation skills

Excellent PC skills, including knowledge of MS Word, Excel, Access, and related software

Experience with customer outreach, telephone etiquette, and ability to establish rapport with customers by phone.       

The salary range displayed below is based on a Full-time 40 hour a week schedule.