Job Description

Sr Omni-Channel Analyst

Celebration, Florida, United States

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Job ID 780368BR Location Celebration, Florida, United States Business Parks, Experiences and Products Date posted Apr. 02, 2021

Job Summary:

Consumer Insight, Measurement & Analytics (CIMA) is part of the Finance organization within Disney Parks, Experiences and Products (DPEP). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Digital & Travel Operations Analytics (DTOA) team provides analysis across the primary modes used by Guests/clients for vacation discover, planning, transacting, and management to enable decision making and optimization.

The Senior Omni-Channel Analyst is a key contributor to the DTOA Analytics team. They will have the opportunity to work with large data sets and cloud environment tools, and become a subject matter expert with data and source systems used within lines of business supported by CIMA.

In order to succeed in the role, the Senior Omni-Channel Analyst must possess a passion for data, quality assurance, and analysis as this role will support partners and clients with data architecture, queries, and processes to enable more efficient and consistent reporting and analysis in the organization.

In order to excel in the role, the Senior Omni-Channel Analyst must further the analytical sophistication of the team.

The position reports to the Manager, Digital Analytics and does not have direct reports.

Responsibilities:

The Senior Omni-Channel Analysts key responsibilities include, but are not limited to, the following:

Data Strategy / Architecture

* Work with business partners to determine needs and requirements
* Identify and document data requirements to support both ongoing and ad hoc analysis
* Learn new data sets from various lines of business, to develop an expertise in those data sets
* Partner with the Data Services team to manage new data requests, document and automate data processes, and apply business logic to source data.

Data Analysis and Insights

* QA data to ensure accuracy
* Analyze and mine data to find opportunities in time allotted
* Undertake proactive and reactive ad-hoc requests as needed
* Make business recommendations based on the data findings
* Drive more efficient and sophisticated analytical insights

Data Delivery / Distribution

* Develop efficient and value added queries / analyst tables for ongoing and adhoc analysis
* Convey and highlight recommendations to tell the story with data
* Ensure partners understand the data / tables / processes

Basic Qualifications:

* 3+ years of relational database experience
* 3+ years of analytical experience
* Ability to excel in a fast-paced, complex, and ambiguous business environment
* Ability to deliver work on-time
* Team player mentality
* Get stuff done approach
* Attentiveness to detail
* Desire to learn and grow with an organization
* Proficiency in SQL, R, and/or Python programming languages
* Proficiency in Microsoft Office suite
* Proficiency with business intelligence tools such as Tableau

Preferred Qualifications:

* 5+ years of relational database experience
* 5+ years of analytical experience
* Ability to apply statistical rigor to analyses
* Knowledge of big data environments and tools
* Experience with digital and contact center data and analytics
* Experience with data warehouse platforms such as My SQL, SQL Server, Teradata, Snowflake
* Experience with text mining and natural language processing
* Interest in machine learning and artificial intelligence

Required Education

* Bachelors degree in analytical/quantitative field e.g. statistics, economics, mathematics, marketing analytics, engineering, etc.

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disneys iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disneys global consumer products operations include the worlds leading licensing business across toys, apparel, home goods, digital games and apps; the worlds largest childrens publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disneys stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business segment we call Parks, Experiences and Products.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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