Job Description

Senior Accounting Associate

Apply NowApply Later Job ID 781981BR Location Celebration, Florida, United States Business The Walt Disney Company (Corporate) Date posted Apr. 07, 2021

Job Summary:

Provides superior customer service support to endusers and stakeholders utilizing SAP and
Concur travel and expense module and commercial card products (corporate travel card and
procurement card). This position will also act as a liaison between The Walt Disney Company
(TWDC) and our commercial card issuer, conduct card administration functions, and perform
audits to ensure reimbursements are in compliance with TWDC Travel & Entertainment policy.

Responsibilities:

* Professionally responds to customer inquiries by using discretion and judgment, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
* Records customer inquiries by documenting inquiry and response
* Provides customer support and technical issue resolution through department inquiry portal and phone line
* Maintains positive and trusted relationships with customers
* Manages difficult or emotional customer situations
* Meets Service Level Agreement (SLA) requirements
* Establishes strong working relationships with our bank contacts by partnering with them to serve our customer base needs
* Conducts card administration functions for all Disney card products
* Safeguards employee information
* Performs T&E audits to ensure compliance to company policy

Basic Qualifications:

* Minimum two years of college or business related experience
* Minimum one to two years customer service experience
* Highly developed sense of integrity and commitment to customer satisfaction
* Demonstrates passion for excellence with respect to treating and caring for customers
* Demonstrates an ability to multitask, prioritize and plan work activities to use time effectively
* Ability to convey messages quickly and easily, speaks clearly and persuasively in positive or negative situations, listens attentively and seeks clarification, responds well to questions, maintains professional nonverbal communication analogous to situation
* Ability to write clearly and informatively with a high level of sophistication; varies writing style to meet needs, presents numerical data effectively, able to read and interpret complex written information
* Possess a strong work ethic and team player mentality
* Detail oriented with strong organizational skills
* Displays a pleasant, patient and friendly attitude
* Strong decision making and analytical abilities
* Displays a willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decisionmaking process; makes timely decisions
* Become and remain proficient in all programs necessary to successfully perform the duties and responsibilities of this role
* Demonstrates technical skills in a Windows environment, specifically using Microsoft Excel and Outlook

Preferred Qualifications:

* SAP experience
* Citibank or other commercial card experience
* Concur Expense experience
* Audit and compliance experience

Preferred Education

* Bachelors degree in Business, or equivalent

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Companys powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, youll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disneys stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Financial Services, LLC, which is part of a business segment we call The Walt Disney Company (Corporate).

Disney Financial Services, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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