College Intern - Collection Strategies
Posted on: 14 Apr 2021
Wilmington, DE
Job Description
Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com
The Collection Strategies intern will support the BPS Strategies team in a variety of reporting, process and analytical capacities. This person must be comfortable with balancing a diverse workload, staying organized, communicating with team members, external departments and management, taking direction and asking questions. The candidate must have a strong work ethic, a desire to learn and a can do attitude.
Essential Job Functions:
1. Updating weekly and monthly analyses and reports
* Update data that is used to evaluate various Strategies or Operations performance
* Assist with skip trace vendor performance tracking
* Refresh phone strategy reporting to monitor progress of new phone strategy initiatives
* Assist with updating monthly channel strategy reporting
2. Process support
* Assist with skip trace process to send, receive and load new phone numbers
* Assist with disaster forbearance processing
* Assist with monthly consent file refresh
3. Assist with adjusting or adding additional reporting/analysis when requested
* Incorporate requested modifications to existing reporting or analyses
* Develop new reporting or analyses to establish the foundation to monitor new strategies/initiatives
4. Update PowerPoint presentation data
* Update weekly/monthly Strategy PowerPoint decks with refreshed data and information
* Payer team performance, Chase the App team performance, Mid/Late phone score performance
5. Monitoring reports and communicating observations
* Review series of reports related to CRS on the reporting portal and monitor trends, improvements, declines that may impact performance
* Review observations with management and determine if there are additional analyses that can be conducted to dig deeper into root causes
MINIMUM REQUIREMENTS:
* Must have completed 1-2 years in college or a university, in pursuit of undergraduate degree in Business, Economics or Statistics
* Must be available early June through mid August
* Exceptional organizational and communication skills
* Minimum of a 3.0 GPA
Navient
Wilmington, DE
Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans. Managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014 by the split of Sallie Mae into two distinct entities, Sallie Mae Bank and Navient. Navient employs 6,000 individuals at offices across the U.S. As of 2018, Navient services 25% of student loans in the United States.
At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.
We provide asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels.
For our employees we offer an entrepreneurial environment, rich with opportunity and reward.
Through our annual employee engagement survey, we learn what is most important to our employees and strive to align our offerings and work settings accordingly.
Navient employees have the opportunity to shape their career through active participation in goal setting and regular performance reviews and career path discussions.
We are a service-oriented, fast growing company, and invite you to join our talented and diverse team.
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IndustryAccounting/Finance
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No. of Employees6,700
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Website
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Jobs Posted157
