Rep, Customer Service 1
Posted on: 14 Apr 2021
Louisville, KY
Job Description
Job Description
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Knowledge/Skills/Abilities
Supports members or providers on routine or simple issues.
Provides excellent customer service
Accurately documents all calls.
Achieves individual performance goals as it relates to call center objectives.
Engages and collaborates with other departments.
Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
Member Skills: Support member needs for basic inquiries and assistance involving their eligibility, ID cards, Member Portal, PCP changes, and personal information updates
Provider Skills: Support provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims
Job Qualifications
Required Education
HS Diploma or equivalent combination of education and experience
Required Experience
0-1 year
Preferred Education
Associate's Degree or equivalent combination of education and experience
Preferred Experience
1-3 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time Posting Date: 04/07/2021
Molina Healthcare
Long Beach, CA
Molina Healthcare, Inc., a multi-state healthcare organization, provides managed health care services to low-income families and individuals under the Medicaid and Medicare programs and through the state insurance marketplaces. As of December 31, 2018, it served approximately 3.8 million members in 14 states and the Commonwealth of Puerto Rico, who are eligible for Medicaid, Medicare, and other government-sponsored health care programs. The company offers its health care services for its members through contracts with a network of providers, including physicians and physician groups, hospitals, ancillary providers, and pharmacies. Molina Healthcare, Inc. was founded in 1980 and is headquartered in Long Beach, California.
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IndustryHealthcare
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No. of Employees11, 000
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Website
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Jobs Posted261
