Job Description

The Patient Services Coordinator (PSC): Care Team Coordinator, under general supervision, provides administrative support to healthcare providers in a high-volume ambulatory practice setting. The PSC: Care Team Coordinator works with Physician Assistants to provide Urologists with the necessary support for their practices. Primary responsibilities include working with PAs on visit planning for scheduled patients, maintaining calendars, communicating changes in schedules, and assisting with academia and research for respective physicians.

Clinical

* Visit Planning:
* Orders/coordinates/obtains outside films, pathology reports/slides, x-rays, x-ray reports and lab results, as well as any additional clinical information needed to insure efficiency and accuracy of consultations and second opinion visits.
* Send out confirmation/reminder letters in advance of appointments
* Insure that all pre-testing is done by completing laboratory and/or radiology requisitions.
* Follows up with patients after visits to coordinate the necessary subsequent visit(s)

OR Visit Planning:

* Manage preparation of surgical cases
* Confirm pre-op testing
* Compile necessary paperwork
* Confirm date and time of procedure.

Research Trials:

* Schedules appointments for patients enrolled in clinical trials and/or research studies.
* Maintains appropriate logs and consents for research compliance.
* Ensures that research patient visits, ancillary tests, and any related procedures are billed to the appropriate research fund and not to Medicare or any other third party payer.
* Reports any (billing?) errors to the principal investigator and administrative director and assist with resolution as appropriate

Billing:

* Tracks referrals and ensures insurance information is obtained and verified prior to appointment
* Compiles encounter forms and reviews for accuracy and completeness for submission to charge entry.

Practice Group Management:

* Helps create and maintain doctor-specific and department specific operational guides

Administrative

* Maintains physicians calendar; managing physicians academic appointments and academic/professional schedule.
* Edits, proofreads and prepares recommendations, reports, abstracts, manuscripts, correspondence, research protocols, etc. and maintains appropriate file copies as requested by physician/fellows working with physicians.
* Books travel and arranges meetings
* Retrieves, screens and triages physicians mail.
* Answers telephones; arranges for forwarding and removal of telephones to answering service; places/returns telephone calls for physician as requested.
* Prepares and distributes physician Curriculum Vitae on a regular basis as needed.
* Assists in ongoing coordination and documentation of research logs and paperwork.
* Performs photocopying, faxing, filing as requested
* Works with physician or Principal Investigator to accrue patients to ongoing research studies, and follows appropriate special billing procedures for research visits.
* Assists in the preparation of grants and research studies.
* Assists in ongoing coordination and documentation of research logs and paperwork.
* Actively attends and participates in departmental meetings

Citizenship/Professionalism

* Ethics
* Follows all MGH Urology and Hospital based procedures and polices
* Follows all scheduling guidelines as defined by MGH Urology management
* Professional standards
* Maintains a high level of customer service with patients at all times
* Maintains patient confidentiality:
* Requests patients to sign the HIPAA release to enable contact by the Development Department. Professionally answers questions and refers issues to either Administrative Director or Development staff. Utilizes tact and diplomacy.

Professional Development

* Completes all required annual Training

Operational Management

* Active participant in the development and sharing of best practices
* Active participant in continuous improvement
* Active participant in all projects/tasks administered by the Site Coordinator
* Help to orient new staff as appropriate
* Other duties as assigned

* Knowledge of computer skills necessary to use programs required for day to day clinic and administrative operations (Word, Excel, Outlook, internet, MGH electronic health systems, etc)
* Good verbal and written communication, including the use of medical terminology
* Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details
* Ability to work independently or within a team environment
* Excellent and effective interpersonal and communication skills
* Excellent customer service skills
* Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.
* Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.
* Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage
* Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies
* Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines
* High School Diploma required

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged