Customer Service Representative
Posted on: 14 Apr 2021
Houston, TX
Job Description
Job Description
As a part of our continued growth, we are looking for dedicated and passionate Call Center Customer Service Representatives to join our team at LKQ! As a Call Center Customer Service Representative, you will be responsible for answering incoming calls from customers to take orders, answering inquiries, handling complaints, as well as troubleshooting issues.
Essential Job Duties:
* Answers calls and respond to emails.
* Handles customer inquiries both telephonically and by email.
* Researches required information using available resources.
* Manages and resolves customer complaints.
* Provides customers with product and service information.
* Enters new customer information into system.
* Updates existing customer information.
* Processes orders, forms and applications.
* identifies and escalates priority issues.
* Route calls to appropriate resource when necessary.
* Follows up customer calls where necessary.
* Documents all call information per standard operating procedures.
* Complete call logs.
* Produces call reports.
* Other duties as assigned.
Requirements
* High School Graduate or G.E.D. equivalent required
* Automotive knowledge is preferred, but not required
* Experience in a call center or customer service environment
* Must possess computer skills, as well as data entry and typing ability
* Problem solving skills
* Must be detail oriented and organized
Benefits:
* Health/Dental/Vision Insurance
* Paid Time Off
* 401k with Generous Company Match
* Company Paid Life Insurance and Long Term Disability
* Short Term Disability
* Employee Assistance Program
* Tuition Reimbursement
* Employee Discounts
While performing the duties of this job, the employee will be sitting for extended periods of time. The ability to multitask and maintain attention to detail, while providing excellent customer service is a must. Must also have the ability to work with a computer terminal and other commonly used office systems.
Position Type
Full-time
LKQ Corporation
Chicago, IL
LKQ Corporation is an American provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. LKQ has operations in North America, Europe and Taiwan. LKQ offers its customers a broad range of replacement systems, components, equipment and parts to repair and accessorize automobiles, trucks, and recreational and performance vehicles. As of 2018, it was #300 on the Fortune 500 list. In March of 2017, Dominick P. Zarcone was selected to become the new President and Chief Executive Office.
LKQ was initially formed in 1998 through the combination of a number of wholesale recycled products businesses located in Florida, Michigan, Ohio and Wisconsin. We subsequently expanded through internal development and over 220 acquisitions of aftermarket, recycled, refurbished, and remanufactured product suppliers and manufacturers; self service retail businesses; and specialty vehicle aftermarket equipment and accessories suppliers. Our most significant acquisitions include:
• 2007 acquisition of Keystone Automotive Industries, Inc., which, at the time of acquisition, was the leading domestic distributor of aftermarket products, including collision replacement products, paint products, refurbished steel bumpers, bumper covers and alloy wheels.
• 2011 acquisition of Euro Car Parts Holdings Limited ("ECP"), a vehicle mechanical aftermarket parts distribution company operating in the United Kingdom. This acquisition allowed us to expand our operations into the European automotive aftermarket business.
• 2013 acquisition of Sator Beheer B.V. ("Sator"), a vehicle mechanical aftermarket parts distribution company based in the Netherlands, with operations in the Netherlands, Belgium and Northern France. This acquisition allowed us to further expand our geographic presence into continental Europe.
• 2014 acquisition of Keystone Specialty, which expanded our product offering and increased our addressable market to include specialty vehicle aftermarket equipment and accessories.
• On December 22, 2015, LKQ announced that it has signed a definitive agreement to acquire the holding company of Rhiag-Inter Auto Parts Italia
• S.p.A (“Rhiag”), a leading pan-European business-to-business distributor of aftermarket spare parts for passenger cars and commercial vehicles. Rhiag has operations in Italy, Czech Republic, Switzerland, Hungary, Romania, Ukraine, Bulgaria, Slovakia, Poland and Spain. The transaction is expected to be completed in the first half of 2016 and is subject to customary closing conditions and necessary regulatory approvals.
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IndustryAutomotive
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No. of Employees45,500
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Website
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Jobs Posted10485
