Client Success Executive, LabCorp Employer Services
Posted on: 14 Apr 2021
Bethesda, MD
Job Description
Summary
The Client Success Executive is responsible taking lead on client relationships with existing clients and serving as the main point of contact for client accounts. This individual is also responsible for the delivery of the strategy and monitors data to ensure requirements are met.
Responsibilities:
* Identify upsell opportunities and meet revenue targets
* Maintain and enhance relationships with existing clients by creating strategies that support the customers goals and executing proactive, creative, and ongoing contact initiatives
* Develop planning and solutions based on specific challenges involved. May work with employers, brokers. channel partners and health plans in partnership to create strategies and plans
* Collaborate internally with all aspects of operational deliver to ensure excellence in executing promises made to clients
* Accountable for client retention and client satisfaction for their designated book of business
* Influences client and internal timelines expectations, and proactively negotiates with internal resources to deliver on promises made, SLA's and client expectations
* May support sales presentations
* Strategic Planning 10%, Client relationship development 50%, Leadership 15%, Tactical 15% Transactional 10%
Requirements
What You'll Bring to the Team:
* Strong writing and editing skills
* Minimum of 5 to 6 years of relevant experience with requisite competencies
* Experienced understanding of our firm, our products, services and delivery model
* Experienced understanding of our firm, industry and competitive landscape.
* Individual contributions and mentor to junior staff
* Strong Microsoft Office skills (primarily Excel, PowerPoint, Word)
* Highly detail-oriented writer, editor, and program manager
* Skilled at managing multiple hard deadlines at once with a keen sense of prioritization
* Solid grasp of the corporate wellness industry
Shift
1
Schedule
Mon-Fri 8a-5p
Laboratory Corp.
Burlington, NC
Laboratory Corporation of America Holdings operates as an independent clinical laboratory company worldwide. It operates in two segments, LabCorp Diagnostics (LCD) and Covance Drug Development. It offers various clinical laboratory tests, such as blood chemistry analyses, urinalyses, blood cell counts, thyroid tests, Pap tests, hemoglobin A1C and vitamin D products, prostate-specific antigens, tests for sexually-transmitted diseases, hepatitis C tests, microbiology cultures and procedures, and alcohol and other substance-abuse tests.
The company also provides testing services in the areas of women's health, allergy, diagnostic genetics, cardiovascular disease, infectious disease, endocrinology, oncology, coagulation, pharmacogenetics, toxicology, and medical drug monitoring; and esoteric testing, cancer diagnostics, and other complex procedures. In addition, it provides technology-enabled solutions, including a suite of applications to enable patients, healthcare providers, health systems, accountable care organizations, and insurers with convenient and secure access to LCD’s data and services, as well as billing for laboratory services. Further, it offers end-to-end drug development, medical device, and diagnostic development solutions from research to clinical development and commercial market access.
The company primarily serves managed care organizations, biopharmaceutical companies, physicians and other healthcare providers, hospitals and health systems, governmental agencies, employers, patients and consumers, contract research organizations, academic institutions, and independent clinical laboratories. Laboratory Corporation of America Holdings has collaborations with the Boston University, Columbia University, Duke University, Johns Hopkins University, The Mount Sinai Hospital, the University of Tennessee, Yale University, and QIAGEN N.V. The company was founded in 1971 and is headquartered in Burlington, North Carolinia.
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IndustryHealthcare
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No. of Employees61,000
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Website
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Jobs Posted3756
