Job Description

Job Description

Job Description
High School or equivalent 3 years experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus).The qualified candidate will be an integral part in the continued success and growth of the Service Department.This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspectionsDuties: * Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. * Communicate with our Service Resource Center for all service calls. * Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. * Reassign work as needed, making judgments based on current workloads & priorities. * Regular contact of customer to communicate status changes. * Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. * Validate and perform invoicing transactions for service calls in ACE daily. * Completed service calls to be invoiced within 48 hours. * Maintain confidentiality of customer and employer information at all times. * Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client

SELECT AWARDS

* An INC 5000 company for 10 years
* Corp! Michigan Economic Bright Spots
* Crain's Detroit Business Top Staffing Service Companies in Detroit
* TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
* Best of MichBusiness winner in HR Wizards & Partnerships
* Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
* 101 Best & Brightest Companies to Work for in Michigan