Job Description

Job Description

Job Description
Job Title: Human Factors Engineer The Customer Interaction and Experience Development (CIED) team ensures that all aspects of the static vehicle experience fully meet customer expectations. The role of Human Factors Engineer within Customer Validation involves following programs from early inception until post launch ensuring standards and experiences that delight customers are delivered. Responsibilities: Represent the voice of the customer while analyzing traditional and non-traditional data sources. Formulate a CIED customer point of view for corporate and competitive products to understand customer impressions and desires. Prepare CIED quality program deep dives and provide recommendations and roadmap actions for customer sentiment improvements. Lead customer data science projects to acquire and process customer feedback. Compile benchmark results and customer feedback into useful reports. Assist in developing program targets, assumptions and new vehicle features by identifying customer needs and wants through the use of detailed benchmarking and the application of ergonomic, harmony and stowage standards and principles. Validate user interface designs of Client and Lincoln vehicles to ensure they are usable, intuitive and support the key "Moments That Matter" experiences for the customer. Raise customer usage concerns by leading cross-functional static reviews, ensuring designs are compatible with customer wants, attribute targets, corporate requirements, service, assembly, etc. Utilize production intent prototypes to evaluate instrument cluster, steering wheel, centerstack infotainment systems, and other mobility related customer touch points. Participate in user research and conduct clinics to assess usability of various HMI and cockpit proposals. Clinics are a combination of virtual and in person events. Occasional travel may be required*.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client

SELECT AWARDS

* An INC 5000 company for 10 years
* Corp! Michigan Economic Bright Spots
* Crain's Detroit Business Top Staffing Service Companies in Detroit
* TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
* Best of MichBusiness winner in HR Wizards & Partnerships
* Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
* 101 Best & Brightest Companies to Work for in Michigan