Job Description

Job Description

Company Name: Mariano's
Position Type: Employee
FLSA Status: Non-exempt
Position Summary:

Demonstrate a love for food and passion for people while creating an excellent customer experience by maintaining a friendly, safe and clean environment. Promote and deliver a shopping experience focused on providing customers with efficient service through hands-on knowledge of all alcoholic/non-alcoholic beverages. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

* Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
* Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
* Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
* Effectively communicate with customers and respond to questions and requests in a timely manner.
* Demonstrate an understanding of the drink menu and wine list, including knowledge of ingredients and preparation of the cocktails and dishes.
* Maintain proper levels of fresh fruit/vegetable garnish, juices/other perishables; cut/store perishables daily to ensure product quality.
* Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.
* Operate equipment (e.g., scanner, register, check verification, scale, check approval machine, coupon machine and intercom) according to company guidelines.
* Input orders into the point of sale system; create a check for each customer, including those served by other beverage servers, to maintain accountability of all beverages served.
* Tender customer payments, make any change needed, verify/record charges, and insure proper execution of vouchers in order to balance all moneys using the point-of-sale system.
* Adhere to all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated customers; comply with and reinforce all food safety and safety regulations, guidelines, procedures and programs; report all issues and illegal activity, including robbery, theft or fraud.
* Listen to and resolves customer complaints regarding service, product and personnel.
* Drive sales through suggestive selling, sampling, recipe ideas and promoting sales events.
* Maintain ability to work evenings/weekends.
* Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.
* Assist general team members as needed.
* Physical demands include, but are not limited to, frequent standing, turning, reaching, stooping/bending, kneeling, walking, lifting/carrying objects 40 to 80 lbs., and pushing/pulling up objects 70 to 650 lbs.; occasional standing or walking on uneven ground, squatting, kneeling, pushing/pulling objects 650 to 1000 lbs.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications/Education:

* High school diploma/GED
* 21 years of age and have bartending license
* Proven knowledge of contemporary dining/wines/beverages
* Previous experience in a high-volume establishment
* Effective interpersonal, communication and customer service skills
* Friendly, approachable and outgoing demeanor/team player
* Sound judgement/decision making skills

Desired Previous Job Experience:

* Wine/food pairings knowledge

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: Midwest

States: Illinois
Keywords:

Jobs at Mariano's: At Mariano's, our values are rooted in the Midwest we work hard and we believe in the team members that make what we do possible each day. Its these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, youll find opportunities to advance your career, fulfill a leadership role and be a member of team that is dedicated to supporting our stores and creating a shopping experience that customers love.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: IL || Bannockburn || 2999 Waukegan Road || 60015 || Mariano's || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None