Job Description

The CAFM Systems Support role is responsible for delivering Computer Aided Facility Maintenance (CAFM) Implementation and Project services within the JLLT CRE Apps line of business. The activities of the business also serve to support on-account OP/MAC teams mission by providing variable or project based CAFM services that ensure superior implementation of the CAFM product. This position is accountable for the ongoing maintenance of the CAFM platform.

The role requires this individual to bring proven expert technical skills and management experience to the practice as well as best practices and innovation to our clients while managing projects.

Client Account Activities (60% or Greater Time spent on Task)

* Supports the OP/RPM Account team by maintaining and administering the CAFM database, ensuring utilization of tool conforms to JLL standards, maintaining common data elements, completing bulk data updates and ensuring reports and themes are planned and maintained appropriately. Specifically, the responsibilities include:
* Act as a single point of contact to the OP/RPM Account team and coordinate OP/RPM Projects resources for all database, drawing and application related support
* Manages all administration forms and corresponding data elements including space categories, space types, organizational hierarchy, planning periods and application lookup lists
* Ensure OP drawing and data standards are followed and documents any account specific deviations from the platform template
* Act as subject matter expert for the OP/RPM Account team for CAD/CAFM related requests, providing options on how best to facilitate client request through the CAFM system that would not jeopardize industry standards or data integrity
* Update employee table with new adds / deletes, employee attributes (organization, phone number, etc.) and organization hierarchy as needed or on a periodic basis from external data sources when a direct integration with these data sources has not been implemented
* Import project move lists in support of the move coordination team
* Manage user access (if required) for all modules of the Accounts CAFM System
* Accommodate ad-hoc requests for queries from CAFM database
* Define and develop scope definition and testing of new client and non-client specific enhancements
* Identify, document and communicate enhancement requests and concepts to the team for review and consideration
* Provide properly formatted data for internal data mining and benchmarking initiatives
* Report issues and concerns related to the overall use, functionality and performance of the CAFM system to the client
* Lead and serve as the primary in-house trainer of CAFM systems and all supporting applications for both client users and the OP/RPM Account team
* Leads periodic user group meetings for FMS and/or other CAFM Systems and supporting applications
* Regularly reports back to OP/RPM Account Manager regarding CAFM related issues and concerns
* Assist in managing monthly billing process by reporting on all tasks completed and the associated cost for each task

Report Writing/Tactical Business Support (20%-40% Time spent on Task)

* Ability to create/edit reports using SQL, Database program
* Ability to understand/interpret existing reporting and research data outputs

Maintenance Client Account Activities- Special projects and/or any other CAFM related service (Less than 20% Time spent on Task)

* Provide a resource to travel to assist with file loads to FMS/CAFM
* Assisting implementation of FMS enhancements

LI-SS1

Required Skills:

Databasing, Data Standards, People Management, Report Writing, Special Projects, Taking Initiative

Optional Skills:

Data Integrity, Structured Query Language (SQL), User Access

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