Job Description

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.

Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. Were a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, youll grow your career with best-in-class teams in a culture of collaboration.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Do you enjoy working with customers and solving technical issues? Molecular Devices seeks a qualified candidate with significant Life Sciences instrumentation, software, and applications experience to join the North America Scientific Technical Support team! The successful candidate has expertise performing technical problem solving on scientific instrument hardware, software, as well as cell-based applications. The candidate must be a quick learner and exhibit a passion for customer support on the array of industry leading Molecular Devices microplate readers.

Responsibilities:

* Provide daily scientific, technical, and applications support on an array of Molecular Devices microplate readers
* Participate in trainings on both new and existing supported products
* Perform technical problem solving on hardware, software, and cell-based assays, working with available company resources and advancing issues as needed
* Communicate with our customers using phone, email, WebEx and Web chat
* Update and maintain the Customer Relationship Management (CRM) database (SalesForce/ServiceMax) with relevant case information
* Create and maintain Knowledge Base articles and Technical Notes
* Perform revenue generating activities including sales lead generation
* Work with cross-functional teams to ensure supportability of new product releases

Qualifications:

* MS/Ph.D in Biochemistry, Cell Biology, Molecular Biology, Bioengineering or related field with 4+ years of laboratory experience
* Have thorough knowledge of cell-based assay techniques
* Experience in analyzing complex data, solving hardware and software issues and be an independent problem solver
* Proficient at promoting products and services
* Customer Service oriented, with a high sense of urgency
* Hands-on experience with Molecular Devices SpectraMax microplate readers (e.g. M Series, i3x, and iDx), associated reagents, and SoftMax Pro data acquisition and analysis software is highly desirable
* Customer support and/or teaching experience are a plus
* Familiarity with modern methods of drug discovery, computer networking, and lab automation is a plus.

When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why well empower you to push the boundaries of whats possible.

If youve ever wondered whats within you, theres no better time to find out.

LI-LM1.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.