Home Mortgage Servicing Operations Specialist
Posted on: 13 Apr 2021
Glen Allen, VA
Job Description
Description
This role will include a variety of payment processing functions. This role will be trained on cross functions tasks within Cashiering. The daily priority will determine the duties assigned each day.
Duties include, but not limited to:
Mail opening in a controlled environment.
Open and track overnight payment and payoff checks.
Decisions lockbox rejects through the decisioning module.
Reconciling and mailing overage checks on paid in full loans.
Prints and reconciles disbursement checks.
Processes escrow shortage payments as well as other payments as needed.
Scans and reconciles checks for bank deposit.
Working rejected payments.
Processing and balancing payments according to rules and guidelines.
Reaching out to various business lines for decisioning on defaulted loans.
Returning checks to customers or forwarding to other business lines within the ban
Qualifications
Qualifications:
Able to multi task
Attention to detail.
Excellent communication skills
Good decision making based on guidelines
Good mathematical skills
Able to 10 key
Hours and Work Schedule
Hours per Week: 40hrs
Work Schedule: Monday Friday 8:30am- 5:30 pm
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Citizens Bank
Providence, RI
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $158.6 billion in assets as of September 30, 2018. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions.
In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 2,900 ATMs and 1,100 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products and asset finance.
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IndustryBanking/Financial Services
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No. of Employees18,100 Approximately
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Website
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Jobs Posted1755
