Job Description

WHAT YOU'LL DO

BCGs Technology Advantage (TA) Practice focuses on helping clients deliver competitive advantage and business superior performance through the use of data, technology and digital. TA is the fastest growing practice at BCG and at the heart of the strategic impact we have with our clients. Our consultants and experts globally work across all industries and provide deep experience and expertise across a number of topics including: World Class Tech Function, Data and Digital Platform, Tech in Digital, Digital Products & Services, Tech-Enabled Capability, and Tech in Large Scale Change.

We are looking for a Senior Knowledge Analyst (SKA) in a Client Focus role to help shape our Customer Journeys at Scale offering and apply it during large scale digital transformation projects. You will work with a team of BCG consultants and digital specialists while advising clients and building IP assets including:

* Digital Transformation: Helping clients rethink the impact of digital on their business and accelerate their transformation efforts from a customer journey perspective.
* Customer Centricity: Reinventing the Customer Experience, leveraging journey maps, deep customer empathy, and data to create transformative digital interfaces, marketing strategies, and process innovations.
* Digital Innovation: Analyzing best in class exemplars of industry and technology leaders and Fintech and/or InsurTech startups globally

You will be primarily staffed on client projects in a deep engagement model as a member of the case team, utilizing unique knowledge assets and providing thought partnership in the Customer Journeys at Scale Key Digital Program.

* Deliver original analysis and customized insights in client projects by leveraging specific experience or knowledge assets (products, tools, data, workshops, frameworks, surveys, domain-specific data and Contribute to a project module or own a smaller module under the guidance of a Project Leader who frames the module within the broader case context

You will use time between cases for:

* Productizing and creating IP contributions, e.g. bringing back insights and experiences from cases into the specific knowledge asset
* Education: providing insights to consulting and knowledge teams to nurture the expertise and digital knowledge within BCG

YOU'RE GOOD AT

* Operating comfortably in a client-facing role, managing demanding internal and external clients in a positive, service-oriented way, and able to develop trust quickly, building solid, mutually respectful relationships
* Thriving in a hypothesis-based environment where inductive rather than deductive reasoning is the norm
* Working collaboratively and effectively in a group dynamic often virtual, proficient in Agile ways of working
* Strong analytical skills and a high capacity for conceptual thinking
* Solid business acumen and problem solving ability. High capacity for strategic/end-to-end thinking
* Communicating with senior stakeholders, being credible and proactive
* Working creatively and analytically in a time-limited, problem-solving environment
* Dealing with ambiguity and rapidly changing case context and requirements
* Commercial mindset
* Driven, hard-working, and productive

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Ideally an MBA or MS who has 3-4 years of experience working with a leading strategy consulting firm (focused on technology/digital initiatives) in Financial Institutions or Insurance

* Bachelor degree required, advanced degree preferred, with demonstrated high academic achievement
* Expertise in digital strategy, operations, and/or product management, first specialization a plus

Understanding of many of the following areas/topics:

* Digital & analytics trends e.g. use cases, pilots, tools and vendors, digital technologies, e.g. AI, data analytics, etc., and/or disruptive digital banking or insurance models
* S/he should have a desire and interest to stay up to date with the current best practices and market leaders, tech & industry disruptions through start-ups, e.g. key players, investors and state of the market and Agile ways of working

YOU'LL WORK WITH

Our knowledge and research specialists collaborate with global colleagues across BCG to bring expertise and capabilities to the service of our clients. Our team is made up of a diverse pool of knowledge and research positions that allow us to pursue exciting, innovative research careers.

As a Client Focus Senior Knowledge Analyst, you will work with clients, Consulting teams and Knowledge and Business team employees.