Job Description

Job Description

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw's and many more recognizable names.

What you will be doing

The Associate Experience Center Support Specialist is responsible for providing courteous, timely and accurate answers to associate questions, complaints, requests regarding payroll, human resources processing, benefits, employment verifications, and general employment. Requires some knowledge of PeopleSoft, leave management system, labor contracts, and general HR and payroll/tax guidelines and laws.

* Provide courteous, timely, and accurate answers to associates' questions related to payroll, benefits, and human resources processing.
* Answer and resolve incoming calls related to payroll questions and discrepancies utilizing available resources.
* Research and follow through on calls that could not be immediately answered within pre-established timeframe

What we are searching for

* High School Diploma/GED required.
* 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
* Requires analysis, some judgment, and sensitivity to employee questions and issues.
* Some working knowledge of payroll, human resources, labor contracts, federal and state labor regulations.
* Working knowledge of PeopleSoft, leave management system, call center phone application, MS Office.
* Strong sense of customer service, verbal communication skills, business ethics, sensitivity to confidential information.
* Must be dependable and able to handle a fast-paced high volume call center atmosphere.
* Good data entry and mathematical skills

What it is like at Albertsons?

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone's perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success

PHYSICAL ENVIRONMENT:

* Sits for extended periods of time.
* Bending, stooping and twisting required periodically.
* Uses calculators, keyboards, telephone, and other office equipment in the course of normal workday.
* Workday is fast paced.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

To apply please email your resume to ruby.castaneda@albertsons.com