Job Description

Job Description

Albertsons Companies is at the forefront of the revolution in retail. We have a new vision: forging a retail winner that is admired for national strength with deep local roots, that offers an easy, fun, friendly and inspiring experience, no matter how a customer chooses to shop with us. We want talented individuals to be a part of this journey.

A $60Bn company with 2,200+ stores, 23 distribution centers, and 20 food and beverage plants make us one of the largest retailers in the United States. With stores in 34 states serving 34 million customers, our foundation is our 20 well-known grocery banners with an eclectic and legendary history. Across the nation, we are moving the needle through innovation.

The Strategic Sourcing Department has an opening for a Repair Invoice Specialist. This position is located in our Deer Valley Office in Phoenix , Arizona.

Position Overview:
This position is assigned to a specific Division or geographical area. Responsible for monitoring Corrigo system and ensuring proper assignment of service requests related to the assigned Division. Vendor invoices are reviewed and processed according to vendor scope, backup, rates and invoice approval guidelines. Receive and take action on emergency calls via phone, email or system alerts. Has to be able to make decisions and be empowered to take action when the situation arises.

Key Responsibilities include, but are not limited to:

* Review completed work orders from contractors and service providers (approximately 6000 work orders per week).
* Receive and review job close information to ensure work was properly completed and within scope and allotted hours.
* Monitor and schedule preventative work once a month or quarter, as needed. This is limited since preventative work is primarily handled by the agreement contracts.
* Serve as first point of customer service contact for stores, service providers, and other backstage users.
* Receive and ensure calls are routed to the appropriate contact.
* Escalate service requests if needed.
* Monitor dispatch board work for automated call routing, totaling about 90+% of all requests. Ensure calls are routed correctly. If not, troubleshoot the reason for incorrect routing.
* Troubleshoot and follow up with vendors and stores.
* Follow up via e-mail or voicemail when information is missing from the system.
* Misc. projects. Working with manager on cost-savings or program rollout; such as researching size of grease traps in stores; reporting trends for stores in plumbing reviewing estimates for Parts sourcing opportunities etc.

Qualifications:

* High School Diploma, GED or equivalent
* Customer service and communications skills required.

* Mechanical, refrigeration, contractor, construction, or facilities background preferred.

* Must have experience reviewing and approving service related invoices.

* Experience in dispatch preferred.

* Must be a quick learner and able to multi-task and prioritize a high volume of work orders.

* Basic computer skills required. Must have experience with MS Office programs. Experience with work order management system preferred.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

Diversity is fundamental at Albertsons. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. And a diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace. All applicants offered a position are required to pass a pre-employment drug test before hire.

AN EQUAL OPPORTUNITY EMPLOYER