Job Description

Job Description

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.

The eCommerce Department has an opening for a Senior Director, Delivery and Expansion. This position is located in Pleasanton, California.

Position Purpose

Albertsons seeks to offer customers an easy, exciting and friendly ecommerce shopping experience, through the invention of personalized and localized digital experiences for our 34 million plus weekly customers.

The Sr. Director, of Delivery and Expansion has direct regional accountability for business metrics across Home Delivery, Drive Up and Go and 3PL Third Party Logistic models and Fleet. This role directly leads a team of mangers responsible for Fleet, Ecommerce Initiatives,3PL, Ecommerce rollouts, day to day operations and tools to most efficiently deliver groceries to customers along with outstanding customer service. The Sr. Director will drive cost control, people success and customer success for the divisions.

The grocery industry is underdeveloped in ecommerce, and this person will contribute in influencing the future of grocery ecommerce and establish Albertsons as an industry leader. There are very few places where you can have this much customer and business impact and help shape the future of e-commerce. If you're up to the challenge, we'd love to talk to you!

Key Responsibilities include, but are not limited to:

* Own implementation strategy for all eCommerce initiatives across the Delivery and Expansion.
* Identify and lead opportunities for business expansion through DUG, delivery and MFC rollouts for the region.
* Build a high productivity and world class service culture within the operations leadership and be a customer champion to enable a friction-less shopping experience by staying up to date with industry trends, seeking customer feedback and leveraging technology to anticipate shopping preferences and getting ahead of our competitors while focused on ROI.
* Build strong partnerships and influences across corporate, store management, finance and divisional leadership to optimize regional performance to meet sales targets, service level and financial goals, bringing a sense of urgency and prioritization to the eCommerce activities. This leader plays an important role in the implementation of growth initiatives, business model development and optimization, fleet and 3PL business applications.
* Drive the adoption of performance metrics for operations and service teams to identify levers for efficiency gains and productivity and quality improvements.
* Participate in business planning and performance reviews with division executive leadership to define long-term and short-term sales priorities.
* Develop, coach, and retain high performing teams, by providing growth opportunities and building bench strength and skillsets for teams supervised.

Qualifications:

* A bachelor's degree in Business or Marketing from a four-year college or university, or equivalent experience. MBA a plus.
* 10+ years' experience leading operations in large scale grocery, retail or CPG businesses, with 3 + years leading E-commerce operations. District manager or retail operations experience preferred.
* Solid track record of building and leading teams. The ability to provide direction and guidance while holding teams accountable to high standards in a fast-paced environment
* Proven expertise to influence people, process and technology in a manner that enriches the Company's culture and overall team performance.
* Ability to interpret KPIs, income statements, balance sheets and financial reports and develop action plans to improve financial and operational metrics
* Experience in leading operational and strategic initiatives end-to-end, managing stakeholders and running multiple projects or work-streams simultaneously.
* Excellent communication skills, including the ability to take complex, ambitious topics and create compelling narratives for different audiences.
* Aptitude for strategic thinking and problem solving in a fluid environment.
* Exceptional at prioritizing and focusing on the highest value opportunities.
* Executive presence and mindset, with the ability to roll up sleeves when necessary.
* Operational excellence mindset, numbers and solutions driven, tech savvy.
* Ability to lead and manage competing priorities and multi-task to meet deadlines.
* Excellent customer service skills and the ability to resolve complaints, inquiries and operational errors.
* Ability to motivate and lead large teams to successful results.

About us

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons Culture Principles

* Compassion: We always treat each other with kindness and respect
* Team: We always support and recognize each other
* Inclusive: We always value everyone's perspective
* Learning: We always strive to grow and develop ourselves and others
* Competitive: We always act with integrity to win over the customer
* Ownership: We always take actions to drive our success

Physical Environment:

* Work may be performed in a temperature-controlled environment.
* Must sit, stand, or walk for extended periods of time.
* May spend long periods of time at desk or computer terminal.
* Will use keyboards, telephone, and other office equipment during the course of normal workday.
* Stooping, bending, twisting, and reaching may be required in completion of job duties.
* Work day is fast paced; some evening and weekend work may be required.

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion, and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status, or any other legally protected status.

We support a drug-free workplace -- some positions require applicants offered a position to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER