IT Support Technician - (61278)
Posted on: 12 Apr 2021
New York City, New York
Job Description
Job Description
Position Summary
The VIP Support Technician is responsible for the management of all tickets opened for the Executive Leadership Team at ABM. The technician will provide communications and updates to both the executive and IT leadership as to the status of open requests and coordinate technical efforts surrounding any break-fix activities. In addition, the technician will coordinate the procurement of any hardware or software requested by the executives, including placement of orders, estimated delivery times and shipping information.
The technician will have access to all the internal ABM IT resources to resolve tickets and issues quickly and efficiently.
Essential Duties
* Actively monitor the VIP support queue in ServiceNow.
* Confirm with the executives that issues are received, in process and managed through to completion.
* Solve technical issues directly if possible but coordinate with other internal resources as needed.
* Solution with the executive on all hardware/software requests, coordinating with other internal resources as needed for sizing, definitions and availability.
* Arrange for loaner/replacement equipment to be sent as needed.
* Traveling to the executives' homes or offices to perform repairs, installations and troubleshooting where appropriate.
* Provide continuous communication and updates to both the executive and IT Leadership as to the status of all requests.
* Working with internal support teams, continually review the VIP Support process for improvements and optimizations and assist with implementation.
Minimum Requirements
* Bachelors degree or better preferred.
* At least five years of technical support experience required.
* Experience with executive communications required.
* Must be able to travel when required (less than 20% anticipated).
* Excellent troubleshooting skills with common IT devices (laptop, desktop, tablet) and applications
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Strong networking skills for troubleshooting in diverse environments (homes, hotels, etc).
* Ability to prioritize tasks and to delegate them when appropriate.
* Ability to function well in a high-paced and at times stressful environment.
ABM Industries Inc.
New York, New York
ABM (NYSE: ABM) is a leading provider of facility solutions. ABM’s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes – from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909
Our team of more than 140,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more.
We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity.
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IndustryFacilities/Maintenance
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No. of Employees140,000
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Website
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Jobs Posted5547
