Job Description

Position Summary...

What you'll do...

* Resolves customer issues through multiple channels and systems to support Walmart.com and the eCommerce side of the business. Must be fluent in computer skills and know how to navigate systems efficiently. Will need to work escalated cases by providing subject matter expertise; advising sellers on actions needed to be taken; researching issues and customer history to provide appropriate resolution; managing the inflow of volumes for ensuring investigation of issues and resolution options; recognizing fraud trends, issues and contact types; communicating or escalating issues to contact center management, training and quality team, or appropriate teams.
* Identifies and communicates trends from vetting by collecting the required data; ensuring accuracy of data; analyzing data and comparing with the current and best practices for the Trust & Safety Vetting Team. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, and other business partners; analyzing and applying information from multiple sources and systems; monitoring progress and results; and identifying and addressing personal improvement opportunities. Must be open to coaching and constructive feedback on business practices and manager evaluations.
* Demonstrates, promotes, and supports vetting with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing feedback and support to ensure timelines and work quality are achieved.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune 1 company. But youll quickly find were a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worlds most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, youll be empowered and equipped to do the best work of your life. careers.walmart.com



Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
1 year's experience in retail operations, contact center operations, or a related area.



Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervisory

Associates: Business Administration, Associates: Merchandising



Primary Location...

12884 S FRONTRUNNER BLVD, DRAPER, UT 84020-5486, United States of America