Contact Center Software Engineer
Posted on: 12 Apr 2021
Charlotte, NC
Job Description
Full Stack Software Engineer (Contact Center)
at LendingTree (View all jobs)
Charlotte, NC, United States
THE POSITION
As a Contact Center Software Engineer, you will be leading technical initiatives for the contact centers at LendingTree, ensuring an efficient and unified contact center agent experience (who then in turn give our consumers a wonderful experience) across our diverse technology platforms while giving business visibility into contact center performance metrics. You will lead efforts in building innovative customer engagement experiences using APIs. Automation and omni channel communication are your friends. You are comfortable with cloud-based tools, thinking out of the box, and being a proactive partner to your business stakeholders.
RESPONSIBILITIES
* Work as a partner for Product and Contact Center Leadership to support in planning and execution of business solutions and projects
* Demonstrate deep understanding of customer service domain and platforms (Five9, Twilio etc.).
* Work with Business stake holders and engineering teams to build an Omni Channel customer experience.
* Should lead, drive and execute Contact Center projects from an architecture and design perspective.
* Should lead the development of Contact Center tech strategy to support the current and emerging needs.
* Should help drive a streamlined and personalized omni channel experience for the customers.
QUALIFICATIONS
* B.S. Computer Science or related information technology degree (or at least 4 years of industry experience).
* 5+ years of experience in developing web applications/api with C, MVC, JavaScript, Node.
* Experience with .Net framework, .Net core and JS frameworks (Angular/react/Vue).
* Experience with Contact Center technology solutions (Five9, AWS Connect or Twilio etc.)
* Experience with AWS Platform (Lambda, Connect, Pinpoint, LEX, IAM, S3, CloudWatch etc.).
* Experience with Salesforce Services and Marketing Cloud.
* Experience developing business applications using SQL Server or other RDBMS and NoSQL (MongoDB) databases.
* Strong understanding of SOLID principles and design patterns.
* A background with cloud and remote integrations via APIs, Kafka and file transfer mechanisms.
* Experience in Agile development methodology and process
* Experience building and consuming microservices such as Rest and SOAP.
* Experience with unit testing and test-driven development.
* Experience using tools Jira, Confluence, Visual Studio, Git, VS Code.
* Strong written and oral communication, documentation and interpersonal skills.
* A willingness to be open and candid and act with urgency and creativity.
LendingTree
Charlotte, NC
LendingTree, Inc., through its subsidiary, LendingTree, LLC, operates an online loan marketplace for consumers seeking loans in the United States. Its mortgage products comprise purchase and refinance products. The company also provides information, tools, and access to various conditional loan offers for non-mortgage products, including auto loans, credit cards, home equity loans, personal loans, reverse mortgages, small business loans, and student loans. In addition, it offers information, tools, and access to other products, including deposit accounts; credit repair, through which consumers obtain assistance improving their credit profiles; debt relief services, through which consumers obtain assistance negotiating existing loans; and home improvement services, through which consumers have the opportunity to research and find home improvement professional services.
Further, the company provides personal credit data, through which consumers gain insights into how prospective lenders and other third parties view their credit profiles; real estate brokerage services, through which consumers are matched with local realtors who assist them in their home purchase or sale efforts; and various insurance products, including home and automobile, through which consumers are matched with insurance lead aggregators to obtain insurance offers. Additionally, it operates CompareCards, an online source for side-by-side credit card comparison shopping; SimpleTuition, an online marketing platform for student loans; MagnifyMoney, a consumer facing media property that offers editorial content, expert commentary, tools, and resources; and SnapCap, an online platform, which connects business owners with lenders. The company was formerly known as Tree.com, Inc. and changed its name to LendingTree, Inc. in January 2015. LendingTree, Inc. was founded in 1996 and is headquartered in Charlotte, North Carolina.
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IndustryBanking/Financial Services
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No. of Employees892
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Website
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Jobs Posted147
